Dynamics CRM Analyst
The Wills Group was founded in 1926 and is headquartered in La Plata, Maryland. Our business lines include Dash In, Southern MD Oil, SMO Energy and Splash In, which serve our customers across Delaware, Maryland and Virginia. We are a privately held company that values family, collaboration and dedication. We are currently searching for a Dynamics CRM Analyst who can manage our marketing technology platforms in order to support the businesses' marketing efforts. The position will find ways to grow sales, enhance client satisfaction and continuously improve company efficiencies. Responsibilities:CRM: Develop the CRM environment including workflows, dashboards, application architecture, customizations, plug-ins, and integrations. Provide regular reporting and analysis from the CRM system and make recommendations and improvements.Support Marketing Efforts with Creative Technology Solutions: Use technology to advance marketing efforts, including workflow development, lead generation improvements, and digital solutions.Reporting and Dashboards: Develop reports and dashboards to assist in tracking marketing results and ROI. Communicate with appropriate parties and make business recommendations for improvement.Technical Support and Solutions: Maintain a solid understanding of business processes across all departments and build automation to solve user challenges. Serve as the "go to" technical person to go to for any integration question/issue. Support and troubleshoot issues that arise. Work between various SMO Energy departments, IT, and third party partners. Qualifications:Associates, Bachelor degree or higher requiredMicrosoft Dynamics certification preferredAdditional technical certifications preferredMicrosoft Dynamics CRM experience (building customizations and workflows)Computer languages- Java, CSS, HTML SharePoint (Customization and workflows)Marketing platformsRelational Database ManagementAdobe SuiteEmail Service Provider (ESP)System integration experienceWordPressExcelStrong technical abilitiesStrong problem solving skillsGood interpersonal skillsExcellent communication skillsStrong documentation skillsAnalytical thinking skillsAttention to detailIndependent worker & collaborativeStrong understanding of data structure and data relationships Company Description: At the Wills Group, our goal is to help our customers feel refreshed, energized and ready to tackle whats next, regardless of which business of ours you use. Whether its a smooth running HVAC system for your home or a fresh and tasty cup of coffee on your way to work, our friendly team works hard to be a positive part of your day. Founded in 1926 and headquartered in scenic Southern Maryland, we serve thousands of customers with our retail convenience stores Dash In and provide comfort services for homes and businesses with SMO Energy. Our Mission: We aim to be the preferred choice for employees, customers and business partners in our chosen markets and geographies. We will achieve this through a deeper understanding of peoples needs and a sincere commitment to delivering on those needs to the best of our abilities.