ITSM SME with Top Secret Clearance
Job Title: ITSM SME Location: Bethesda MD Duration: Full Time Clearance: Top Secret Clearance Must Job Summary: The ideal candidate would have implemented ITSM across an organization. Our client would like us to establish and ITSM framework, initially focusing on Configuration Management, but extending to other areas, including incident, problem, and change management. Individual needs experience in metrics collection, analysis, and reporting to ensure SLAs are being achieved. Job Responsibilities: Monitors products and services throughout the life cycle; validates/verifies adherence to specified requirements through test and measurement activities; manages/leads quality assurance activities. Applies process improvement, reengineering methodologies, and best practice principles to design and implement process modernization and improvements. Assists with analysis, evaluation, and assessment leading to development of recommendations for system and process improvements, optimization, development, and/or operations sustainment efforts for IT systems, software, and processes. Coordinates and manages analysis evaluations and quality assessments for proper implementation of programs, systems specifications, and quality standards. Establishes performance measures, monitors and analyzes performance metrics to identify and implement performance based improvements. Experience: The nominee must have relevant experience as an ITSM/ITIL SME in programs of similar scope, type, and complexity. Qualification: The nominee must either 1) possess a Master's Degree from an accredited institute in an area applicable to this position (eg information systems, computer science, math, or engineering) or 2) have six additional years of relevant Systems Administrator or related technical experience as a substitute for the Master's Degree Company Description: Our Company: 22nd Century Technologies, Incorporated (TSCTI) is a government focused Services and Solutions provider. Appraised at CMMi Level 3, certified as ISO 9001, ISO 20000, and ISO 27001, TSCTI has over 19 years of experience providing solutions and services to various Federal, State, Commercial and Local agencies. TSCTI has won over 120 Prime Federal Contracts with a mix of 70/30 DoD and Civilian contracts. Our federal client list includes US Air Force, Army, Navy, DLA, DLI, Marine Corps, DIA, FBI, USDA, DOE, DOT, DOL and many other agencies. In addition, we are serving 150+ Prime Contracts with State and Local government in 49 states. With D&B Open rating score of 95, we have been successfully serving customers with high customer satisfaction. Our customer focus with motivated employees alone made us to grow 300% in the last three years. With this growth we have reached 1200+ workforce across the US Continent and OCONUS, serving our clients with pride. We also have over 50 people supporting mission services in OCONUS in 8 different countries. With our high employee retention policy, well designed career growth through training and professional development, we were named as Best Software company to work for by Forbes in 2015. If you already have your dream job then, please refer anyone you know who might be qualified for this role and stand a chance to get a referral bonus from us. 22nd Century Technologies is an equal opportunity employer and considers qualified applicants for employment without regard to race, gender, age, color, religion, disability, veterans status, sexual orientation, or any other protected factor.