Reputation Management Manager
Go Fish Digital is looking for a bright, motivated individual to bolster our team of top-notch digital marketers. We have a unique opportunity for the right person who is self-motivated, web-savvy, and thrives on solving tough problems with creative solutions. Reputation management is an important growth area for Go Fish Digital. In this role you will be the main point of contact for, and set strategies on, client reputation management projects. This includes: Reviewing the search results for a brand or person and identifying opportunities to improve them by moving up positive content, Advising companies on strategies and specific tactics to review their Yelp page or other review sites, Solving tricky digital reputation issues with help from management, such as negative Autocomplete terms or damaging Wikipedia content It is imperative that you are web savvy and have experience with either reputation management or search engine optimization (SEO). Other useful skills include being an active Yelp user, an active Reddit user, and/or an active Wikipedia contributor. In addition, the following are valuable skills and experiences that are useful for this role: Experience communicating directly with clients and/or management Experience running projects on your own as well as working with a team Have previously responded to negative reviews on behalf of your company or client You will: Learn unique reputation management strategies directly from company founders and team members. You'll receive direct training, as well as guidance and given the suggestion to "give it a try". You need to be willing (and wanting to) dive into new problems and figure them out. Research issues, develop strategies, build deliverables for clients, and execute the agreed upon strategy Hold regular calls with clients, compile reporting, and keep clients happy and up-to-date Test new ideas to continually stay on top of "what works" with reputation management Setup and manage projects, strategies, and tasks in Basecamp Manage the improvement of internal ORM tools Have strong problem solving skills; if you don't know something but a client needs it, you will do everything you can to quickly figure it out Go Fish Digital is looking for someone who works quickly and efficiently, but takes pride in producing high-quality, error-free products. The right candidate is comfortable working through a variety of situations, from diving into data, to developing a strategy and communicating with clients during weekly meetings. Communication is key at Go Fish Digital, and messages won't sit in your inbox for long before receiving a well-crafted response. Work Location This role is available in our Arlington, VA office. Candidates will have the opportunity to work from home up to 40% of the time. Instructions for Applying For consideration, please write a custom cover letter and provide salary requirements. You will not be considered if you do not provide a personalized cover letter. This ensures you follow directions and read all the way down to here :) To do so, in your ZipRecruiter account, go to the 'Applied Jobs tab', and upload a cover letter to your application with Go Fish Digital. We'll read your cover letter first, so personalize it and let it showcase your personality and strengths. Tell us an example of a project that you think would be relevant to the job description above. Let us know about some things you've done with Analytics, or some of your favorite SEO or ORM tools. Stand out. This doesn't need to be (and shouldn't be) a stiff cover letter. Be natural, and make us want to learn more about you. (hint: we eliminate any applicant who doesn't follow these cover letter instructions). Benefits & Culture Go Fish Digital offers great health care and dental benefits (with a significant portion paid by the company) and a flexible and balanced work schedule. We're employee-friendly, and include small but fun perks like free Netflix and Spotify, a free Kindle and a free eBook (of your choice) every quarter, a free run/race entry per year, and others. With job flexibility also comes responsibility, so you'll need to be the type of worker who is disciplined enough to get things done without someone watching over your shoulder. We are looking for someone to bring great ideas to the table and to work above and beyond the 9 to 5 workday when needed. Company Description: Go Fish Digital is a digital marketing agency that specializes in technical and creative applications of Search Engine Optimization and Online Reputation Management. Our experience ranges from working with some of the largest brands, franchises, and CEOs to helping small businesses increase inbound leads. We pride ourselves on responsive communication, professional project management, and complete transparency and ethics with all of our marketing services. Our agency is proud of the leading experts who choose to work here and the value we provide to our clients and their customers.