Service Desk Worker

Human Potential Consultants
Washington, DC
Apr 20, 2017
Apr 21, 2017
Full Time
Opening: Service Desk Worker Location: Washington, DC Pay Rate: $TBD Days: TBD Hours: Monday through Friday 7:00 am to 3:30 pm Job Summary: The Service Desk Worker will man the Service Reception desk and shall generate service request for emergency urgent and routine repairs in response to calls received by AFRH. Service request may be performed via verbal, written, electronic, or another format. Examples of service request may include but are not limited to, testing, measuring, replacing, adjusting, installing, inspecting, servicing, rebuilding, reclamation, classifying as to serviceability, and/or repairing of any structural, mechanical, electrical, or plumbing component of a building, structure, utility system, ground facility, edifice, and/or any other real property. Service request work shall be carried to completion including operational checks and cleanup of the job site. Minimum Requirements: BS degree in Information Technology, Computer Science or equivalent preferredOne to two years of work experienceProven working experience in providing help desk supportWorking knowledge of relevant hardware, fundamental operations, help desk software, databases, remote control and other equipment.Strong client-facing oral, written, and communication skillsAdvanced troubleshooting and multi-tasking skillsKnowledge and experience of customer service practicesKnowledge of relevant call tracking applicationsRelated experience and training in troubleshooting and providing help desk supportProblem analysis and problem-solving skillsPlanning and organizingAttention to detailStress tolerance Essential Duties and Responsibilities: . The Service Desk Worker shall collect all information from complainants regarding the service requests and enter a description of the problem or requested work, date and time received, location, classification, and other appropriate information into the CMMS. . The Service Desk Worker shall provide each complainant with the work order number associated with each service request ticket that is generated by the CMMS once the information is entered. . The Service Desk Worker is to relay the work ticket to the designated individual for AFRH as a "Pass Through" for appropriate action. . The Service Reception Desk shall assign a unique service request number to each service order request, which shall function as a reference number for inquiries and Government quality assurance evaluation. . The Service Desk Worker shall keep the Government continuously informed of the status of work. . The Service Desk Worker shall enter required information into the CMMS within one (1) working day after response to each service request. . The following information is required to be entered, but not limited to: * Precise location of service request * True priority classification * Full name of requestor if available * Whether the service requestor was present or not * Service request status (open, closed, on-hold, canceled, etc.) * Service request number * Description of work actually completed * Name(s) of personnel performing the work * Brief description of material and parts used, including quantities and costs * Date and time the work began * Date and time the work was completed * Hours of labor (by craft) expended To apply: Please submit an employment application by email or by fax to (310) 756-1562. An application can be obtained from our website at on the Job Opportunities Tab. Company Description: Human Potential Consultants (HPC) is an Employment Solutions Company whose overall leadership and mission for each of our contracts are structured for a successful planning implementation, evaluation and continuous improvement in achieving and exceeding our performance goals. At HPC, we change lives by developing, managing and delivering innovative workforce solutions that exceed the expectations of government entities and private employers. Let us put you to work!