Director of Banquets-Live Lofts

Maryland Live Casino
Hanover, MD
Apr 20, 2017
Apr 21, 2017
Executive, Director
Full Time
Description:Maintain a clean, safe, fast, friendly, and fun environment for all guests, team members and company assets. The focus shall always be on ensuring a safe and comfortable environment, while maintaining a positive can-do attitude with an emphasis on the highest level of guest service for both external and internal guests to Live! Casino & Hotel.CORE VALUES:CLEAN - Must make the property shine and look impeccable while maintaining a neat, CLEAN and crisp personal appearance.SAFE - Must make guests feel SAFE and comfortable through creating a worry-free, carefree experience.FAST - Provide FAST and efficient service with accuracy. Meet service time requirements and anticipate guest needs.FRIENDLY - Greet guest with FRIENDLY welcomes, making eye contact and smiling. Use HEART Steps to ease guests concerns. Say thank you to departing guests.FUN - Work passionately as a team to create a FUN experience both for everyone who works and plays here.FUNCTION. The Director of Banquets is responsible for ensuring that large party dinners and functions are executed in the most efficient and customer-pleasing ways possible. The director generally supervises every aspect of execution of a banquet, from setup and breakdown to the actual service, along with scheduling, training, and hiring personnel. Ideal applicants should be excellent organizers, customer service-oriented, and outstanding communicators, as well.SPECIFIC DUTIES AND RESPONSIBILITIESService DeliveryMaintains open communication lines with Catering and Convention Services in order to promote teamwork and exceed guest service expectationsEnsures smooth and efficient functioning of the Banquet Department on a daily basisWeekly, monthly, quarterly and annual objectivesConducts set-up inspections as assigned on definite bookings and unscheduled walk-in site inspections for potential bookings.Responsible for the timely, precise and expert execution of all banquets functionsAssumes responsibility for all equipment, inventories, supplies, furniture and fixtures assigned to the Banquet Department and in addition scheduled cleaning of all banquet equipment during slow times ? with reports generated to monitor completionLeadershipTo provide leadership, direction, training and support for the Colleagues and leaders in the departmentResponsible for recruitment and training of new employees and maintains appropriate staffing levels at all times by liaising with the Human Resources DepartmentCreative, cost-effective scheduling of the banquet Leadership Team, Captains, Banquet Servers, Coordinator, and House persons to minimize productivity to forecast and budgetDistribute Banquet Event Orders to all appropriate hotel departments to facilitate efficient purchasing, planning, and employee schedulingAll other related responsibilities and dutiesSalesDevelop program goals to accomplish 2% revenue lift in "in function" sellingPlan and execute all groups from a conference management stand point including banquet event orders, group resumes and meeting room set upsProvide weekly and monthly reports of sales calls and marketing actions as requested by Associate Director of SalesClient RelationsMaintains a constructive, harmonious and communicative working relationship with all supporting departmentsMust be able to meet the demands of clients' events to include presence at numerous food and beverage functions throughout the dayAssists in establishing good relationships with employees, other departments and outside preferred vendors and other agenciesCompetitive MarketResearch the competitive catering environment to define potential sources of Catering business and to determine strengths and weaknesses of competitorsEffectively establish the local market to include, but not limited to: local client contacts, businesses, social events, fund-raisers, weddings, and bar/bat mitzvahsDEPARTMENTAL SUPPORTAssume the responsibilities of Sales and Marketing Department leadership in his/her absence. (80%)Participate in trade shows and community and professional organizations to maintain high visibility and the achievement of sales and revenue goals. (10%)Perform special projects and other responsibilities as assigned and participate in task forces and committees as requested (5%)Minimum RequirementsMinimum Requirements:MENTAL AND PHYSICAL REQUIREMENTSLifting up to 20 lbsPushing/Pull 20 lbsCarry up to 20lbsInfrequent Bending / kneelingFrequent WalkingFrequent StandingFrequent SittingClimbing stepsAble to communicate with supervisors, co-workers and guests.JOB QUALIFICATIONSEducation: A four year college degree or equivalent education/experience.Experience: Minimum five-eight years banquet/catering management experience with proven success To work as a Director of Banquets, a person must have extensive hospitality and service experience, usually in a supervisory or management capacity.Skills and Abilities: Must have experiential knowledge for management of people, complex problems and efficient sales activities, advanced knowledge of sales/hospitality principles and practices; Ability to investigate and analyze current activities or information in the sales/marketing field and make logical conclusions and recommendations; Ability to make decisions based on established policies and procedures. Must possess highly developed communication skills to frequently negotiate, convince, sell and influence other managerial personnel, hotel guests and corporate clients.Travel required: if neededHours Required: Directors typically work both days and evenings, and should expect to work weekends and holidays as needed.Maryland Live! Casino is located at the Arundel Mills Mall, providing the ideal setting for those seeking dynamic gaming entertainment with the convenience of world-class retail and dining experiences, all at one location. The freestanding casino will enhance the Arundel Mills Commercial District, already the #1 tourist destination in Maryland, attracting more than 14 million visitors per year. The Arundel Mills Commercial District currently offers 3 million-square-feet of retail, entertainment and commercial space and more than 1,400 hotel rooms. Located mid-way between Baltimore and Washington, DC, Maryland Live! Casino will tap into one of the densest regional markets in the US Posted by StartWire.