Triage Phone Nurse - RN
General Summary: A nonexempt position, responsible for providing triage (sorting/prioritizing patients) telephone service to ensure prompt identification of patients with high-risk conditions. Essential Job Functions: 1. Performs complete and timely evaluation of the patient concern to estimate severity of illness and/or injury including learning about chief complaint. 2. Determines urgency of seeing the patient based on brief assessment and on familiarity with a patient's condition and history. 3. Refers patients with high-risk chief complaints to ER immediately. 4. Provides clinician advice to patients who do not need to go directly to the ER and determine if the patient should go to urgent care or see their physician during office hours. 5. Sets up appointments for patients who do not need to go to ER but need to see a physician or arranges for an appointment scheduler to make the appointment. Education: RN is preferred Experience: Minimum three years of clinical nurse experience; one to two years of telephone triage experience, in medical practice setting, preferably Gastrointestinal. Performance Requirements: Knowledge: 1. Working knowledge of telephone-based clinical assessment techniques. 2. Working knowledge of medical practice telephone triage protocols. 3. Working knowledge of appropriate home health information for patients to follow until visit with physician, if they do not need an immediate ER visit. Skills: 1. Skill in using electronic medical records to check patient history. 2. Skill in using computerized medical information database during evaluation as guide to appropriate decision. 3. Skill in making triage decisions and responding quickly and calmly in emergency situations such as calling 911 and arranging for ambulance. Abilities: 1. Ability to communicate clearly and calmly with patient. 2. Ability to elicit information needed to make brief evaluation. 3. Ability to work closely with physicians and other clinicians as needed. Equipment Operated: Standard office equipment including computers, fax machines, copiers, printers, telephones, etc. Work Environment: Work performed in a well-lighted office environment. Involves frequent contact with staff and physicians. Mental/Physical Requirements: Must be able to remain in a stationary position 90% of the time, with the need to move about inside the office to access office machinery, etc, to include some reaching or bending. Daily and repetitive computer use cause nerve problems unless ergonomic techniques are used. Periodic stress from handling multiple demands. Company Description: GANV is the largest GI specialty group in Northern Virginia, with offices in Fairfax, Fair Oaks, Herndon, Chantilly and Dulles and a JCAHO accredited outpatient endoscopy center. Our physicians are all Board Certified and have a reputation for exceptional care, including complex and advanced endoscopy. We value commitment to service excellence, conscientious attitude, dependability, teamwork, and respectful, courteous treatment of others, including patients, their family members and fellow employees.