Mid-Level Help-desk Technician

Washington, DC
Apr 20, 2017
Apr 21, 2017
Specialty Trades
Full Time
Mid-Level Helpdesk TechnicianFBI HeadquartersWashington, DC ATSG is seeking resumes for a Mid-Level Helpdesk Technician to help support the Information Technology Branch of the FBI. The successful candidate will: Be responsible for performing duties under general supervision and guidance from technical staff using detailed problems specifications provided by others.Monitored while in progress and reviewed upon completion for accuracy and compliance with standards.Perform technical work of a professional level using standard techniques, concepts and procedures.Be expected to show initiative and judgment in performing assigned tasks.Install desktops, portable microcomputers, peripherals, and software products for networked, classified and unclassified, and standalone environments.Detect, diagnose, and resolve desktop and portable microcomputer software and hardware and software.Analyze and assess customers' service request and provide prompt technical solutions.Conduct IT audits in compliance with policies governing the administration, utilization, and acquisition of desktop and portable microcomputer products.Prepare progress/status reports team leads.Utilize trouble-ticketing software for opening/closing tickets in a timely and appropriate manner.Contact and effectively communicate with users by telephone, electronic communications, or in person.Prepare equipment for reuse or surplus of property actions.Provide technical support for customers assigned to remote locations.Perform software and hardware upgrades and installations involving multiple microcomputers configured for desktop, portable, and server operations.Coordinate the disassembly and re-installation of automation equipment in support of office relocations. Essential Qualifications:Top Secret ClearanceBachelor's Degree3-5 years' professional experience desiredDemonstrated proficiency with operating systems, business applications, and microcomputer hardware platforms Preferred Qualifications:Industry certification(s) desirable Candidates are encouraged to submit a .doc or .docx resume that explicitly addresses each of the requirements listed above. As an Equal Opportunity Employer, our applicants and employees are protected from discrimination. Visit for more information. This contractor and subcontractor shall abide by the requirements of 41 CFR 60-300.5(a) and 60-741.5(a). These regulations prohibit discrimination against qualified individuals on the basis of protected veteran status or disability, and require affirmative action by covered prime contractors and subcontractors to employ and advance in employment qualified protected veterans and individuals with disabilities. To comply with Federal law, ATSG Corporation participates in E-Verify. Successful candidates must pass the E-Verify process after hire.We respectfully request not to be contacted by recruiters and/or staffing agencies. STOR-98-HT Company Description: ATSG () delivers cutting edge technical solutions to federal and commercial clients through strategic partnerships, product development, and system integration services. ATSG specializes in working with our clients to maintain the readiness of current systems while transitioning to more advanced and cost-effective technologies.