Restaurant Assistant General Managers
Founded in Brussels in 1990 by Alain Coumont, Le Pain Quotidien is a bakery and restaurant that serves simple, wholesome and sustainable food, made with organic and local ingredients whenever possible. With over 200 locations worldwide, including over 70 in the United States, Le Pain Quotidien invites guests to break bread and relax with friends and neighbors around the communal table.We are now looking for strong Assistant General Managers to join our growing team in the Mid-Atlantic region. We have locations in Northern Virginina, Washington DC, and Montgomery County MD.POSITION PURPOSEAt Le Pain Quotidien, an Assistant General Manager is responsible for leading smooth shifts and ensuring a great guest experience. They have trained others to be Service Managers and now successfully lead the day-to-day operations of the restaurant. In addition, Assistant General Managers play a vital role in maintaining store budgets and increasing sales to lead to the profitable operation.RESPONSIBILITIES- Serves as a role model for Le Pain Quotidien's 10 qualities; represents the image and leadership style that is reflective of Le Pain Quotidien's core values- Enriches the Le Pain Quotidien experience by being a presence on the floor and effectively builds relationships with our guests- Acts as a second in command to the General Manager by overseeing the entire operation of the restaurant; ensures team morale and restaurant ambience is being upheld to Le Pain Quotidien's high standards- Assists General Manager in driving sales by leading the team to provide consistent execution and exemplary service to our guests on a daily basis- Confidently handles guests complaints, concerns and service issues with grace; focuses on finding solutions and resolving issues quickly to protect the LPQ experience for our guests- Handles all worker's comp incidents- Shares responsibility with management team to follow all manager opening and closing procedures- Shares accountability of P&L statements, budgets, and cost controls in regards to food, beverage, and labor budget- Shares office administration duties including banking, Cash Handling policies and responsibilities, Loss Prevention audits, and office paperwork- Operates Micros Manager Functions; ability to troubleshoot Micros and utilize Crash Kit as necessary- Completes Guest or Employee Injury & Incident reports as issues arise and follows up with guest or team member as necessary- Ensures completion of Le Pain Quotidien food safety checklists to ensure proper food handling; responsible for troubleshooting, cleaning and maintenance of equipment, FIFO, thermometers, Food Safety checklist, and temperature checklist- Monitors restaurant equipment and ensures it is kept in good repair. If items break down, makes sure they are repaired as quickly as possible- Manages labor deployment in the restaurant to ensure hourly labor is within parameters of set labor budget- Monitors food waste and inventory and resolves food quality issues- Maintains and manages food cost within the restaurant; if issues arise, helps to troubleshoot the problem and come up with a solution- Assists General Manager with daily/weekly inventory, inputting and reconciling food orders, and writing team member schedules- Responsible for assisting with the execution of upcoming initiatives, marketing promotions, and local store marketing events- Directs and follows up with Front of House team to ensure that all opening, mid, and closing procedures are being followed; follows Manager Travel Path utilizing Le Pain Quotidien checklists- Maintains cleanliness and organization of all areas of the restaurant by following up with team members to ensure cleaning checklists are being followed, dishes are being washed promptly, trash is being removed, bathrooms are checked and cleaned consistently, kitchen equipment is properly cleaned and detail cleaning occurs as necessary- Partners with General Manager to recruit, interview, hire and retain a team of all top performers- Utilizes development journals to own the training, cross training, and development of team- Assists General Manager with conducting new hire orientations and onboarding- Has an adequate understanding of HR policies and procedures and is able to lead difficult conversations, manage team member's performance and resolves potential conflicts amongst team members in a confidentialREQUIREMENTS- AA or equivalent from a 2-year college or technical school; or one to two years related experience or training.- BS/BA desirable- Must have State/Local Food Handler's certifications (varies by city and state)- Must have State/Local Alcohol Training and/or certifications (varies by city and state)- Computer skills and prior experience managing office paperwork- Flexibility in schedule with the ability to work early mornings, weekends, and evenings- Displays desired Le Pain Quotidien 10 qualitiesTHE IDEAL CANDIDATE WILL:- Passionate about food, health, and Le Pain Quotidien- Understand the meaning of organic, gluten free, and vegan- Ability to develop positive working relationships will all restaurant employees and work as a part of a team by helping others as needed or requested.- Ability to be solution oriented with a passion and desire to "get to yes"- Ability to speak clearly and listen attentively to guests and other team members- Ability to maintain a professional appearance at all times and display a positive and enthusiastic approach to all assignments- Ability to exhibit a cheerful and helpful attitude and provide exceptional customer service- Ability to adapt to changing customer volume levels with a sense of urgency- Ability to demonstrate a complete understanding of the menu- Ability to be cross-trained in all areas of the restaurant- Ability to speak, read and understand the primary language(s) of the work locationTo be considered, please reply to this posting by sending your coverletter and resume. Company Description: Founded in Brussels in 1990 by Alain Coumont, Le Pain Quotidien is a bakery and restaurant that serves simple, wholesome and sustainable food, made with organic and local ingredients whenever possible. With over 200 locations worldwide, including over 70 in the United States, Le Pain Quotidien invites guests to break bread and relax with friends and neighbors around the communal table.