IT Support Manager

Sterling, VA
Apr 20, 2017
Apr 21, 2017
IT, Management
Full Time
Looking for a tech-savvy, motivated, and dependable service-desk manager to coordinate with our client care, technical support, product development, and other various technical tasks. This is a full-time position and we are flexible in working around your schedule. Self-learners thrive at our company. If you love playing with Linux (Ubuntu), and working with custom hardware or embedded systems, this is the job for you! The Client Care Manager is responsible for coordinating technical support and service to all our corporate clients and partners. The job requires handling high-level escalation of technical and management issues. Also the job includes enhancing cooperative interdepartmental communication, long-term planning, and implementing key initiatives as well as the direct supervision of the service desk. REQUIREMENTS 3-5+ years of relevant experience in the IT field 2+ years of staff management experience Act as a resource and mentor to service desk staff Expertise in Linux, kernels, and embedded systems YOU ARE AN IDEAL CANDIDATE IF YOU HAVE THESE QUALITIES: - Have significant experience with Linux (Ubuntu, preferred) and BASH scripting - Experience with embedded systems - Have led teams in customer facing roles - Fundamental knowledge of HTML / PHP / MYSQL / JAVA / PHP or any other languages - Above all, have the desire to learn and grow the team Pay: Based on skills and experience. Benefits: PTO, Healthcare, and 401K Company & Our Solutions: -us/ Location: Sterling, VA Company Description: Lets work together In 2005, we set out to invent technology and since then we have strove to create a work place that is designed to foster innovativeness. We all seek a career that is fun, interesting and has challenged the status quo. Over the years we have worked very hard to create what we are today and we love it. Come join us! And together lets do something creative, interesting and worthwhile. What can you expect from us Our team is comprised of really cool people who accept with open minds the ideas, suggestions and constructive criticisms of fellow team-members. The group is full of really passionate people who love the products we create. As a company, we strive to promote mutual respect, teamwork and cooperation in the workplace, and endeavor to be competitive in new products and new markets, with an overall goal of continuous improvement, growth and profit. In doing so, we hope to create an environment that is challenging, productive and enjoyable. While our primary goals are the success of the company and the customers happiness, we understand the team (as a whole) is integral to reaching those goals. What we expect from you We expect you to contribute your talents and energies toward furthering the success of the whole team. You are expected to understand your duties and perform them promptly, correctly and to the best of your ability. We expect you to cooperate with other team-members, and maintain a good team attitude. You are also expected to be committed to customer satisfaction by delivering quality products and services to customers. We expect open and active participation by all team-members in achieving this objective for external and internal customers. Above all, we expect you to enjoy your work!

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