SCCM Administrator

CRS Group
Baltimore, MD
Apr 20, 2017
Apr 21, 2017
Full Time
As a System Administrator for SCCM, the role is responsible for directly supporting new and existing customers in providing technical support in the MS SCCM 2016 environment. The purpose of this position is to act as a Subject Matter Expert (SME) with the MS SCCM toolset and understand customer requirements to work with the application team to deliver SCCM solutions to fulfill customer-requested deliverables. Able to clearly articular SCCM architecture requirements and discuss design improvements, where necessary. Responsibilities: Installs, tests, tunes, maintains, automates designs and documents supporting systems, utility programs, monitoring tools, etc.Maintains and improves monitoring agent deployments, configuration thresholds, licensing tracking and administration across all SCCM platforms for all customers.Provides preventive maintenance by planning maintenance schedules and following established change management and release management processes.\Evaluates and maintains hardware/software management and monitoring tools which will meet both the immediate and future needs of the customer.Maintains required compliance reports and scheduled delivery.Participates in ensuring that customer requests via ticketing systems are managed to closure.Supports information technology, systems and policies for Tools and Automation in support of business needs. Provides Level 2-3 support as needed.Able to establish patch deployment policies, deploy jobs, monitor, and resolve issues as required in an efficient and streamlined process.Develop and support image deployment "zero touch" capability. Communicate effectively with multiple customers and co-workers. This includes the following activities:Consulting with the Service Desk, Client Services and Desktop Teams, on support callsAble to communicate highly technical information to both technical and non-technical personnelAble to participate in various customer strategy meetings to define and understand customer deliveryRequirements and look to develop SCCM solutions to deliver accordinglyProviding Case status updates to management and end-usersReview various customer Statement of Work (SOW) requirements to identify opportunities to better leverage and/or customize SCCM capabilities to automate deliverables where possible, and work with leadership teams to bring ideas to fruition.Providing phone support and diagnostics to remote customers.Participating in training programs designed to educate Service Desk, Client Services and Desktop teams and/or customers about basic and specialized SCCM functionality as a means to improve management of the desktop for the business.\Develops, documents, and implements standard operating procedures and customer service guidelines relating to Desktop Managed Services supportAssess day-to-day activities to minimize customer down-time and ensure customer satisfactionAnalyzes problem trends and develops ideas to achieve problem resolutionWork with the application team to participate in weekly Change Advisory Board (CAB) meetings to review SCCM requirements and partner on developing solutions. SCCM Administrator Mandatory Skills:Minimum 5 years System Administration and Automation experience on a specified operating system in a 24/7 production environment.Working knowledge of Enterprise Management Tools.Subject Matter Expert (SME) level experience in utilizing the MS SCCM toolset in various customer environmentsWorking knowledge of Microsoft System Center tools - particularly SCOM, SCCM, SCVMMStrong scripting knowledge.Intermediate knowledge of Active Directory.Strong technical and analytical troubleshooting skills.Ability to create technical documentation.Ability to work independently and take ownershipAbility to manage IT / Desktop initiatives and organize projectsThorough knowledge of supported Microsoft Windows operating systemsIntermediate Experience with Active Directory administrationStrong interpersonal skills in dealing with a wide range of customers with varying computer abilitiesExperience troubleshooting intermediate complex local area network (LAN) and VPN connectivity issuesBachelor's Degree in Computer Science or equivalent industry experience.Knowledge of Image process (Win7, Win10) configuration, solution using standard tools (WinPE, disk management tools, OSD & Task Sequence within SCCM)Knowledge\Understanding of SCCM platform: Software Updates (Patching - SCCM), Software distribution (Application Module - SSCM), Collection Advertisements (New Terminology-SCCM), OSD (Image, Task Sequence, MDT)In depth knowledge of VMWare, App-V and Microsoft HyperV technologiesA+ Certification recommended, MCP/MCSSA preferred, ITIL Certification preferred5-years or more of related experience preferred Company Description: As a preferred direct supplier for Fortune 100 and Fortune 500 companies nationwide, we have been selected by our customers due to the quality of services provided, our communications and our relationships built with our consultants and our managers. The CRS Group (Computer Resource Solutions, Inc.) - is an Information Technology, Professional Staffing and Managed Services firm that has been in business for over 23 years. CRS was founded in 1994, headquartered in Itasca, and is one of Chicago largest privately held IT firms with staff and services in over 32 states. CRS's ability to be flexible and responsive to their clients needs has allowed them to add CRS Professional, a separate division providing an additional line of service, offering solutions in accounting / finance, administrative, and many other specialized services. Some of the nation's largest companies choose us as their preferred provider of IT talent, why not add your talent to our team? For more information on The CRS Group, please visit: is a leading provider of strategic staffing solutions for the Information Technology and Communications community. CRS is an Equal Employment Opportunity (EEO) employer. It is the policy of the Company to provide equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, national origin, age, gender identity, protected veteran or disabled status. CRS will not sponsor applicants for work related visas. The successful candidate will be required to submit evidence of identity and employment authorization. CRS recruiters will never send emails via personal email accounts (example -gmail, yahoo, Hotmail, ymail, etc ) Passion * People * Performance

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