Program Manager / Client Manager

Employer
Internet Testing Systems
Location
Baltimore, MD
Posted
Apr 20, 2017
Closes
Apr 21, 2017
Hours
Full Time
Internet Testing Systems (ITS) is seeking a PROGRAM/CLIENT MANAGER to join our team in Baltimore, MD. ITS is a rapidly growing technology company providing cutting edge technology and quality service to the computer-based testing industry. We believe in strong team dynamics, job satisfaction, and making each team member successful. Because of our unique and leading edge software environment, our employees typically experience a dramatic increase in their skills and knowledge as they work at ITS. We believe that work should be fun, and that a successful company needs to nurture their employees, not burn them out. The Successful Program Manager:Is bright, dedicated, passionate about technology, and enjoys working with customers and internal teams.Acts as the lead point of contact for any and all matters specific to your customers.Builds and maintains strong, long-lasting customer relationships.Develops a trusted advisor relationship with customer stakeholders and executive sponsors.Ensures the timely and successful delivery of our solutions according to customer needs and objectives.Is the liaison between customer and our technical teams to translate business requirements into functional requirements.Builds and maintains project plans and reports on project progress to milestones.Performs complex analysis and troubleshooting to resolve problems and issues as they develop, ensuring proper level of timely communication to both internal and external stakeholders.Provides internal department support including mentoring new or junior staff, improving methodologies and processes, etc.Communicates clearly the progress of monthly/quarterly initiatives to internal and external stakeholders. Core Skills:Excellent listening, negotiation and presentation skills.Excellent verbal and written communications skills.Excellent interpersonal skills.Experience in delivering client-focused solutions based on customer needs.Demonstrable ability to communicate, present and influence credibly and effectively at all levels of the organization, including executive and C-level.Strong initiative, attention to detail, and proven execution capabilities.Demonstrated ability to multitask and prioritize diverse tasks.Proven ability to manage multiple medium to large projects following established processes to deliver against approved estimates for quality, on-time, and on-budget projects.Ability to analyze project inter-dependencies to effectively structure schedules and resources.Ability to monitor project progress and recognize when intervention is necessary to meet productivity, quality, and client-satisfaction goals and objectives.Ability to perform complex data analysis, research and troubleshooting. Required QualificationsBachelor's degree with a strong technical backgroundTechnical project management experience (min 5 years)Client management experience (min 5 years)Advanced MS Office skills (Word, Excel, PowerPoint) Preferred Qualifications:Real-world working knowledge of K-12 educational process and systemsKnowledge or experience in test development and/or test deliveryProject Management Professional (PMP(R)) certificationExperience with MS-SQL, XML, and HTML Benefits:Casual working environmentDog friendly officeCompetitive salaryHealth / dental / vision insuranceCompany-paid life, STD, LTDTuition / certification reimbursement401K and more To be considered:Local applicants only (no relocation assistance offered)Direct applicants only - NO THIRD PARTIES Internet Testing Systems is an Equal Opportunity Employer committed to hiring and retaining a diverse workforce. Employees must pass a background and credit check. Search words: Client Manager, Account Manager, K-12, Testing, Program Management, Project Management, Business Analyst, PMP, SQL, Client Management Company Description: Internet Testing Systems (ITS) provides a wide range of services and software to empower the testing community. From our internet-based services to our software tools that automate the test development and delivery process, ITS has the solution for you! - Practice Test Communities - Secure Testing Channel - Outsource Your Back-end Systems - Software Solutions