Installation and Service Coordinator

Innovative Security Systems, Inc.
Beltsville, MD
Apr 20, 2017
Apr 21, 2017
Specialty Trades
Full Time
We are seeking an Installation and Service Coordinator to become an integral part of our Electronic Security Service and Installation team located in Beltsville, MD . The selected individual will run the Service department with the Service Manager, Answer the Service department phone calls, create service tickets for scheduling service calls. Complete existing client follow up calls, Handle basic service requests and questions. Make sure the technicians are following their daily schedules and keep clients up to date on arrival times for service. Assist with getting technicians out of the office with the job materials and paperwork needed for the day. Position will be responsible for client satisfaction within the department. The position would be in the service department and some duties would include: Manage the Projects and Service calls through Connectwise Software Answer calls for service department Create tickets in Connectwise software Follow up with clients throughout their installs and keep them posted on progress. Follow up on completed tickets and make sure client is satisfied with the work. Make sure technicians are completing service tickets daily and accurately. Help the Scheduling Manager schedule service and installs Help providing technicians with materials and paperwork needed for their jobs for the day Communicating with the technicians throughout the day to make sure they are running on time Notify clients of delays in the schedule and reschedules. Close out completed jobs Heavy Phone, Email, Office, Connect wise use. Hours are Monday through Friday 8:00am to 5:00pm Qualifications: Previous Customer Service Help Desk experience required.High School Degree or equivilent, Some College preferredReliable TransportationWe are a Drug Free Company, Pre-employment Drug Screening and Random Screens conductedClean Background checkExcellent Organization and Time Management skills requiredStrong Customer Service, Computer skills a mustConnectwise, Outlook, Excel, Word expert Company Description: Innovative Security is a privately owned company in Beltsville MD. We have been a top security company in Maryland for over Twenty years and recently opened a branch in Florida. We provide custom designed security solutions for small businesses, large hotels and corporations, and government facilities. Please visit to learn more.

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