Lead Customer Service Representative/Reception

Crossroads Animal Hospital
Woodbridge, VA
Apr 20, 2017
Apr 21, 2017
Customer Service
Full Time
Crossroads Animal Care Center is seeking an experienced and outgoing person to lead and develop our reception team as our reception supervisor. Our hospital is a busy, progressive small animal day practice located in Woodbridge, VA. We pride ourselves in providing exceptional customer service while meeting great people and helping animals live longer, healthier lives. If you feel you would be a good strong candidate here is the qualifications:Offer professional and welcoming greetings and assistance to all members of the public in person, over the phone, and through electronic communicationAppropriately address client inquiries and requests in a timely and consistent manner; Provide inquiring callers with accurate cost estimates for services to include thorough descriptions of the services performedRespectfully and proactively receive critical feedback and communicate it through the appropriate channelsFrom initial contact through conclusion of service, maintain awareness of each visiting or calling client's status and effectively communicate all pertinent information (ie check ins, special needs/requests, delays, or changes in status) with the appropriate staff and the client working in partnership with the Client Care SpecialistEffectively schedule appointments within established parametersRecord thorough and accurate information in client records, patient medical records, communication requests to medical staff, and appointment notesReceive and effectively process client requests for prescription medications, foods, and medical documentation (ie vaccination certificates, diagnostic reports, and patient histories)Accurately process financial transactions through both the practice management software program and point of sale systems; Reconcile financial information as required throughout each shiftEnsure that the Reception area and other areas of the hospital maintain clean, professional, and welcoming presentationsSchedule and conduct routine meetings with the CSR team to train and instill successful communication as a regular practice at the front desk and with the whole hospital team Preferred qualifications include:1-3 years of customer service and supervisory experience, knowledge of veterinary medicine a plus but not required, leadership skills with the ability to delegate, make decisions, and achieve positive results. Company Description: At Crossroads Animal Care Center, we treat pets with compassion and professionalism, taking their individual needs into consideration. It is our goal to educate and involve clients in developing individualized preventative health care plans that are best for their special companions. Our staff utilizes state-of-the-art technology and methods to provide quality veterinary care, and we are always happy to meet new pets and the owners who love them. Community Involvement We are proud to be staffed with a team of animal lovers who are dedicated to caring for pets, and we gladly extend that love to our community as well. We volunteer our time and services to the following pet organizations: - Animal Allies - Feline Foundation of Greater Washington - Bimmeras Border Collie Rescue - Oldies But Goodies Cocker Rescue - Lab Rescue of LRCP Inc. - Prince William County Animal Shelter

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