Senior AV Service Technician

Timonium, MD
Apr 20, 2017
Apr 21, 2017
Accountant, IT
Specialty Trades
Full Time
Gramophone is currently hiring for a Senior AV Service Technician. Responsibilities for this position include interfacing daily with Gramophone's client base, providing top-notch customer service, performing on-site troubleshooting and preventive maintenance of complex audiovisual systems, providing system upgrade recommendations to our sales staff, and performing general installation support for audiovisual projects. Qualifications: The preferred candidate will possess at least 5 years of audiovisual installation experience and will have excellent customer service skills. Experience with audiovisual system setup and troubleshooting is required. The preferred candidate will be familiar with Crestron control systems, Savant, and URC remotes. as well as general networking capabilities. Duties:Review project design, check staged equipment, load truckInspect jobsite, complete job as per work order & system designInstallation of home theater and surround sound equipment, in addition to other consumer home technology such as networkingSpecific on-site tasks may include running wire behind walls and in ceilings to create a clean & finished look for the clientTrain customer in use of system in a patient, polite and professional mannerComplete end of day paperwork and time sheetsMaintain vehicle and its inventory Required Skills:5+ years experience audiovisual installationExcellent customer service skillsAbility to troubleshoot complex audiovisual systemsSuperior problem-solving and diagnostic skillsStrong computer skillsAbility to work independentlyGeneral mechanical aptitude and a working knowledge of hand and power tools preferredConstruction experience preferred Company Description: Gramophone specializes in custom home entertainment technology that will simply make the way you live better than you ever imagined possible. Gramophone offers a variety of tech products and gadgets: from digital media systems (like iPod music systems to media servers) and the best HDTVs, speakers, and home automation systems to home theaters and media rooms. See our website at for a more in-depth look at who we are and what we do.