Call Center Agent

Window Nation
Fulton, MD
Apr 20, 2017
Apr 21, 2017
Customer Service
Full Time
Join a company experiencing significant growth and receive all the benefits of an energized team environment, advancement and better compensation. Enjoy a role where you will have a great impact on the success of the company and growth with an already successful team. Enjoy being part of a team where every opinion is valued, and experience greater satisfaction in a new state-of-the-art call center! Due to rapid growth, Window Nation is looking for a Call Center Agent in Fulton, MD . Picture yourself in a revamped, updated lead generation, direct response call center equipped with state-of-the-art technology and Salesforce CRM. In this exciting role, you will have the autonomy to take charge and ensure the best quality experience for every customer that calls in or that you follow up with. Take pride in accomplishments with your team as you receive the appreciation and recognition you know you deserve. With over 10,000 positive online reviews and various awards, you can count on your team having a great company reputation to back you up. You will enjoy a great work culture based on a foundation of teamwork and unity. Help build the supportive environment and motivate your fellow staff by engaging in a fast-paced, fun and engaging setting. Make a difference in customers lives! Requirements:-Make outbound calls/take incoming calls-Manage appointments and schedules for sales team-Update department spreadsheets-Strong communication skills (written and verbal)-Must have flexible schedule-Exercise judgment and make timely decisions to promote smooth workflow-Must have reliable vehicle transportation to and from work-Proficient at Microsoft Office-Great phone etiquette-Friendly demeanor-Bi-lingual: English-Spanish speaking highly encouraged to apply, but not required-Previous call center, telemarketing, and sales experience preferred-Ability to prioritize and manage multiple responsibilities simultaneously-Must be coachable Some of the benefits to you:Competitive compensation and ag reat benefits package that includes medical, dental, life insurance, 401kAdvancement potentialOngoing training is providedAward winning - In 2015, Window and Door named them "Dealer of the Year." They were also named one of the "Top Dealers in USA" by DWM Magazine, one of the top window retailers in the US by Remodeling Magazine and Qualified Remodeler, and are a five-time Angie's Super Service Award Winner. About the company: Window Nation serves Northeast Ohio, Washington, DC, Maryland, Pennsylvania, Delaware, New Jersey and northern Virginia. They offer locally made products in a wide variety of brands, style and color options that are customized specifically for their client's home and climate. Smart CEO's Corporate Culture AwardHonors companies that foster a creative, collaborative workplace culture to enhance performance and sustain a competitive advantage. Corporate Culture Award winners have championed for a positive, productive culture in their organization, and will have worked with employees to develop successful cultural practices. Company Description: Window Nation is a rapidly growing home remodeling business. We have an A Plus rating with the BBB and the Super Service award with Angie's List. We have an excellent reputation and great name recognition. If you are looking for a company you can grow with then this may be the job for you.

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