AVP, Business Systems
Summary The AVP- Business Systems will play a key role in the organization by working with IT/Business leadership and other cross-functional teams to define applications architecture direction and by managing business application solution delivery for the enterprise. The AVP will ensure close alignment between FGL's strategic business goals and objectives, IT design principles and solutions. Models and architectural frameworks will be used to identify key relationships and gaps between business objectives, process and IT systems. Roadmaps to enhance operational efficiency and provide visionary guidance for project solutions will be created. In Business Systems the focus will be to transform to a buy vs. build and vendors vs. in-house development. Managing the outsource vendors to ensure SLAs are met, costs contained and that business current and future needs are met is a sizable component of the Business Systems focus. Organization The position reports directly to the Chief Information Officer. This position interacts with the Senior Management team, the IT Leadership team and employees at all levels through the organization as well as Third Party Administrators, service providers, vendors, consultants and contractors. This position will supervise direct reports. This position works closely with the IT Leadership team to ensure that solutions fit within the Enterprise Architecture, can be accommodated within the infrastructure and meet security requirements. In addition, interaction with the IT PMO for prioritization will be critical and ongoing. This position will manage the vendor(s) relationship and performance and will supervise the team. Duties and Responsibilities Architecture:Provide architectural vision to appropriately align IT to strategic business needs and goalsDevelop and maintain an aspirational architectural road map for the enterpriseDevelop the Applications architecturesIncorporate Security architecture and strategy into enterprise applications architectureUtilize enterprise architecture frameworks to shape the design architectureCommunicate architectural decisions, plans, goals and strategiesDevelop architectural metrics and reports for the executive team, business and IT managementMaintain in-depth knowledge of IT industry best practices, technologies, architecture and emerging technologiesDevelop and communicate enterprise technology standards and policiesDocument exceptions to architectural standardsReview IT procurement plans for compliance with IT standards and architectural plansParticipate in outsource and services purchasing contract reviews and negotiationsDeploy and maintain an Enterprise Architecture repository and tool setAuthor and evangelize standards, process, procedures, guidelines, etc. consistent with corporate policy and governance Business Systems Services & Delivery:Improve business processes and support critical business strategies by managing the development, implementation and maintenance of applicationsResearch and evaluate new and/or alternative solutions and technologies to enhance operational effectiveness and reduce costsManage vendor relationships to ensure contract terms, SLA and performance agreements are met and changes/enhancements/bugs are managed appropriatelyUtilize various SDLC methodologies (Waterfall, RAD, Agile, etc.) as appropriate for the projectDevelop RFPs and review proposals to determine buy vs. build solution. Negotiate contracts with SLAs, performance agreements and incentives/penaltiesEnsure projects are delivered on time, on budget with quality results that meet the business need.Design and lead implementation of the Model Office to provide an end-to-end testing environmentEvaluate outsourced testing solution to determine best fit functionally and cost-wise for FGL considering tools, responsiveness and flexibilityResponsible for all levels of testing up to business user testing including unit, integration, system and load testingEnsure data design and integrity meets FGL current and future needsEnsure that all solutions meet FGL security and compliance guidelines and align with disaster recovery guidelinesRelationship building with senior level executive stakeholdersProactive evaluation of existing systems on an ongoing basis as well as emerging technology and acting as internal evangelist with regards to vendor and technology selection, adaptation and implementationRetire legacy systems and solutionsAct as the resident Subject Matter Expert for all applications selection and delivery as it related to n-tier, ERP, CRM, web/e- commerce/analytics, etc.Define and assess all roadmaps, architectures, frameworks and risks associated with each, and manage risk and compliance to minimize exposureEstimate resources for all engagements and design, manage and oversee all project teams including internal staff as well as external business partners and third party vendorsManage in a matrix environment.Budget analysis, creation and managementWork collaboratively with other groups, departments and third party business partners to ensure that implemented solutions are implemented with agreed upon timeliness and budgets Experience and Education Requirements10+ years of professional experience in the IT field and at least 10 years of progressive experience in Applications Systems Management and 5 years in Enterprise ArchitectureBachelor's degree required; advanced degree a plusLife Insurance and Annuity industry experience strongly preferredKnowledge of and familiarity with agent relationships and management, life insurance policies and products, underwriting and actuarial processes, claims processes and systems which support these functionsMust have previous programing experienceITIL v3 Foundations and Service Transition certifiedEACOE certification a plusExpertise in developing and architecting solutions in a collaborative environment, as well as significant experience in multiple hardware/software computing and cloud environmentsExperience in business process re-engineering or process improvement involving broad-based information systems, utilizing tools and techniques to effect business change; business systems analysis experienceStrong/current technical proficiency with applications architecture, frameworks and enterprise solutions deliveryBroad knowledge of business process, including disaster recovery, business continuity and risk managementExperience in managing and working with enterprise architecture repositories and modeling tools such as Sparx Enterprise ArchitectHands-on experience with enterprise architecture frameworks such as TOGAF & ZachmanWorking knowledge of workflow, web interfaces, SOA, cloud and telephony solutionsExperience in managing a teamExperience designing, developing, implementing and monitoring adherence to policy, process, procedures and standardsExperience with social media and mobile software development.Experience with multiple SDLC methodologies (Waterfall, Agile, RAD, etc.)Strong project management experience, certification a plus5-7 years' experience managing vendors, COTS and internal staffITIL certification a plusTechnical, financial and contract management experience a plusExtensive service level management experience; SAS70 knowledge a plusBusiness Process Re-Engineering, Six Sigma or Lean a plusFamiliarity with global architectures a plus Skills and AbilitiesDemonstrate strong personal and organizational leadership skillsStrong knowledge of business value chain of life insurance/annuity businessKnowledgeable in the 5 domains of Enterprise ArchitectureDisplay ability to collaboratively produce quality solutions to meet organizational needsStrategic thinking and leadership with strong abilities in relationship managementExcellent analytical, planning and communication skillsVisionary in anticipating future IT direction and able to communicate that vision to IT and business partnersStrong applications development/programming knowledgeSignificant experience managing solution deliverySignificant expertise in testing principles, disciplines, tools and environmentsExtensive service level management experienceExtensive development and processing of RFPs for COTS and outsourced solution delivery servicesParticipated in IT strategic planning and architectural design; established policies and standardsExperienced with tools and creative techniques for monitoring and assessing servicesStrong understanding of ITIL or COBIT frameworksStrong networking and relationship-building across the organization and with service providers and COTS vendorsExecutive Leadership; ability to influence/negotiate with peers and vendorsExcellent project management skills, PMI certification a plusTeam building and staff supervisionExcellent written and oral communication skillsStrong listening and analytical skills and the ability to project confidence and trustAbility to think laterally and constructively question established processBusiness/commercially-focused and results orientedAbility to identify and describe the relationship between artifactsKnowledgeable of multiple products, platforms and tools in applications, databases, infrastructure and securityGood financial acumen and utilizes quantitative tools for budget, ROI and CBAsGood knowledge of Disaster Recovery, Business Continuity and SecurityTeam building and staff management and development skills in a direct supervision and matrix environmentStrong problem solving and creative skills and the ability to exercise sound judgmentExperienced in mergers and acquisitionsIs respectful, honest and demonstrates integrity and ethics Leadership Competencies:Thinks Strategically -Sets direction aligned to the company's strategy, applying external and global perspective to meet local and global needsMotivates People- Gains people commitment to achieve business objectives through clear communication of the company's vision and flexing leadership styles to inspire high performanceCreates Partnerships- Authentically builds trusted relationships and collaborates across diverse and multi-functional teams to successfully drive business objectivesFocuses on Customers- Promotes customer centricity and ensures focus on creating great customer experiences to achieve competitive advantageDrives Results - Sets aggressive goals and is accountable for continuously driving improved performance, leading change and ensuring high standards Physical Demands and Work EnvironmentMust be able to work in a fast-pace environment and handle multiple projects and assignments under tight deadlinesAvailability to work flexible hours or travel as needed to accommodate business needs and deliverables Company Description: For over 50 years, Fidelity & Guaranty Life has been a catalyst to help others plan for tomorrow. With approximately 700,000 policyholders counting on the protection features of our life insurance and annuity products, we constantly push ourselves to innovate on your behalf. Everything we do is designed to meet your changing needs while making sure you understand your options, have an easy experience, and feel great about helping protect your family and your future retirement. Fidelity & Guaranty Life is aware of the valuable contribution skilled and highly motivated employees bring to a company. We recruit talented and committed individuals to our organization and provide opportunities for personal and professional growth in their chosen field as well as in the insurance industry. Headquartered in Des Moines, IA, with offices in Baltimore, MD and Lincoln, NE, Fidelity & Guaranty Life Insurance Company has employees who are committed to serving our customers who are seeking the safety, protection, accumulation potential and income features of life insurance and annuity products. Originally Incorporated in 1959 and now under new ownership since April 2011 by HRG Group Inc., Fidelity & Guaranty Life Insurance Company continues to offer its series of focused life insurance and annuity products. Fidelity & Guaranty Life Insurance Company is proud to be an equal opportunity employer and we offer rewarding career opportunities and growth potential for our employees. We offer a competitive salary and comprehensive benefits package as well as a focus on learning and development, in addition to an organizational culture that works hard and has fun.