Sr. Member Services Rep
The Partnership Federal Credit Union proudly serves employees, retirees and their families of the Federal Deposit Insurance Corporation (FDIC), National Science Foundation (NSF), Fannie Mae, and the United States Secret Service Headquarters (USSS). It is through these strong and dedicated sponsor partners that we are able to grow in services and offer our members the most competitive products and rates.At The Partnership Federal Credit Union, employees enjoy a highly competitive compensation program, comprehensive employee benefit plan options, and a work environment that is stimulating and team-oriented. In addition to medical/dental/vision insurance, benefits include a 401(k) program with employer match, tuition reimbursement, access to an on-site fitness center, commuter benefit reimbursement, flexible work schedules, and ample opportunity for professional growth and recognition. Our Arlington, VA headquarters, as well as our other branches located in the Washington DC area, are all conveniently located to public transportation.The Partnership FCU is currently recruiting for the position titled Senior Member Services Representative - Branch Operations. Our Senior Member Services Representatives provide exceptional services to our members.Specific responsibilities will include:Provide professional, courteous, accurate and efficient service to all members.Perform basic research to solve member problems within required time frames; refer problems beyond his/her authority to supervisor.Receive and process member financial transactions, including deposits, withdrawals and loan payments. Determine cash requirements for branch and maintains accurate inventory and records.Balance vault and cash drawer and daily transactions accurately and timely.Identify cross sell opportunities and offer appropriate products and services to members.Ensure compliance with established Credit Union policies, procedures and objectives; recommend changes to supervisor.Performs other duties as assigned to drive the mission and fulfill the vision.The best candidates will possess:A high school education or GED.Two years to five years of similar or related experienceExcellent communication skills including telephone, written and verbal/interpersonal skills.Proficient in Microsoft Word and Excel.Someone with a great attitude and a passion for helping people!