Collections AnalystLocation: McLean, VAJob Type: Full TimeFull TimeMcLean, VAPosted 6 months agoCompany Profile:GTT is the world's leading cloud networking provider. Operating a global Tier 1 IP network, GTT offers fast, reliable and secure connectivity to any location in the world and with any application in the cloud. Our private network solutions include Layer-2 Ethernet and Layer-3 MPLS IP-VPN architectures for private, public and hybrid cloud networking solutions. We also offer a broad portfolio of managed service products, including a full suite of managed network security solutions. Our clients trust us to deliver solutions with simplicity, speed and agility so they can compete effectively in today's global economy. Position Summary:The Credit & Collections Analyst will be responsible for all aspects of collections management for a portfolio of assigned accounts. Researches and coordinates all efforts on billing disputes with other departments to ensure timely resolution. Identifies and expedites a resolution of various invoicing issues that may be preventing payment. Primary Roles and Responsibilities:* Work directly with customers to resolve outstanding invoice issues and residual balances, maximizing recoveries and minimizing write-offs* Monitor dunning notices and initiate collections calls to delinquent customers* Contact customers receiving first invoice* Create billing disputes and monitor through to resolution* Interpret contracts to ensure proper management of accounts related to disputes, disconnects, and suspension of service* Apply payments and credit memos in the accounts receivable system* Perform monthly bad debt review of customer base, making recommendations for reserves to be established* Review billed early termination charges and provide opinion on collectability* Monthly reporting and other projects as assigned Job Requirements:* Bachelor's Degree in Accounting or Finance preferred* 3+ years of collections experience, preferably in the telecommunications industry* Effective written and verbal communication skills* Proficiency in Excel and Word* Strong organizational skills, with attention to detail, accuracy and accountability* The ability to identify delinquency issues, recognize the root cause of the customer's inability to honor agreed upon terms, and take the appropriate timely action to resolve the issue* Ability to maintain a high degree of professionalism when dealing with internal and external clients* Experience working with Oracle ERP preferred GTT retains the right to change this job description any time.GTT provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, GTT complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. GTT expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of GTT's employees to perform their job duties may result in discipline up to and including discharge.Applicant NamePhone Number (optional)Email addressCover Letter/IntroductionUpload ResumeUpload your resume. Max. file size: 55 MB.