Inbound Technical Support Representative

Employer
VirtualVocations.com
Location
Baltimore, MD
Posted
Apr 20, 2017
Closes
Apr 26, 2017
Function
Accountant, IT
Industry
Other
Hours
Full Time
A staffing company is filling a position for a Inbound Technical Support Representative.Individual must be able to fulfill the following responsibilities: Interacting with customers in response to inquiries, concerns, and requestsGathering customer/product informationDiagnosing and resolving technical issuesPosition Requirements Include:Proper phone and chat etiquette, including using client verbiage and positive positioningHigh School DiplomaMinimum 6 months customer service experienceSkilled at responding to multiple chat conversations simultaneously, including messages from your team, leadership, and support groups, like Quality AssuranceExperience with mobile devices (mp3 players, tablets, smartphones)Ability to empathize with customers, making them the primary focus of your actions, then tailoring communication to each caller