Membership Sales and Service, Call Center Representative

AAA Mid Atlantic
Newark, DE
Apr 20, 2017
Apr 21, 2017
Full Time
Do you have + A commitment to providing exceptional service? + Professional expertise and a passion for what you do? + A high level of integrity? + An ability to work independently and collaboratively as a team member? + Creative thinking and problem-solving skills? + Dedication to developing your own skills and knowledge? Our most successful associates demonstrate these qualities every day. The primary duties of the Member Contact Center Associate are to: * Operate automatic call distribution (ACD) telephone set and PC running windows - based and internet applications. Accurately gather, document and respond to member needs pertaining to AAA products and services while demonstrating a pleasant and professional telephone manner. * Responds to membership sales calls, including processing new member sales, associate add-on memberships, Plus, Plus RV and Premier up grades, automatic renewals and transfers. Processes credit card payments for all new memberships, renewals, upgrades and associate member add-ons. * Counsels members concerning auto travel requests for Trip Tiks, maps, and Tour books. Provides verbal road directions to members and answers travel related inquiries. Deliver extraordinary customer service to ensure member satisfaction. Minimum Qualifications: * High School Diploma or equivalent. *Two to Five years of customer sales and service experience. * Proficient in the use of computerized reservation system. * Successful completion of all AAA requires membership and financial training. To the qualified candidate, we offer: * A competitive salary depending on experience. * Opportunity to earn incentive. * .Benefit package to include PTO during the first year, 401(k) plan, Employee Assistance Programs and Health Advocate. * Schedule to be determined. Training is Monday - Friday 9:00a - 4:00p for five weeks. Keywords: Member Sales, Customer Service, Emergency Services, Inbound Call Center, Sales Representative Instructions on How to Apply: + Below are the open psrt time schedules we currently have available. + Please review the schedules and let us know if you would like to be considered for any of them. If you are interested, please follow the directions below: + Apply to this posting through Workday by EOB Monday, April 17th + In the questionnaire section of the application, list the schedules you are interested in by #. If you are interested in more than one schedule, please list all of the schedules by number and place them in order of preference. Part Time Schedules: + PT 1: Sun, Mon, Wed, Fri, 7am - 1pm + PT 2: Mon, Tue, Fri, Sat, 7am - 1pm + PT 3: Sun, Mon, Tue, Fri, 8am - 2pm + PT 4: Sun, Mon, Wed, Fri, 10am - 4pm + PT 5: Mon, Tue, Fri, Sat, 11am - 5pm + PT 6: Sun, Mon, Wed, Fri, 11am - 5pm + PT 7: Sun, Mon, Thurs, Fri, 11am - 5pm + PT 8: Sun, Mon Tue, Fri, 11am - 5pm + PT 9: Mon, Tue, Fri, Sat, 12pm - 6pm + PT 10: Mon, Thurs, Fri, Sat, 12:30pm - 6:30pm + PT 11: Tue, Thurs, Fri, Sat, 4:30pm - 10:30pm + PT 12: Mon, Thurs, Fri, Sat, 4:30pm - 10:30pm + PT 13: Wed, Thurs, Fri, Sat, 4:30pm - 10:30pm If you have the qualities and skills described, apply today to become a part of our growing team! To learn more about our company and the position, please visit Our Company Website. To see what it is like to work at AAA Club Alliance, check out our Day In The Life Videos. AAA Club Alliance is the result of AAA Mid-Atlantic and AAA Allied Group joining, now representing nearly six million members in 11 states and Washington, DC. At AAA Club Alliance, we've been driven for more than 100 years to provide our members with superior roadside assistance, personal service, and peace of mind. This same commitment to a life well-lived has earned AAA Club Alliance the reputation as a great place to work. Our people tell us it's the company's positive work/life balance, the dynamic team environment, excellent benefits, and strong customer focus that keep them happy; their ideas are respected and valued. And, perhaps most important of all, they get to make a difference every day. AAA Club Alliance Inc. is committed to provide a safe and professional work environment. EOE/M/F/D/V Applicants have rights under Federal Employment Laws: The Equal Employment Opportunity (EEO) The Employee Polygraph Protection Act (EPPA) The Family and Medical Leave Act (FMLA) Job Category: Customer Service AAA Club Alliance is the result of AAA Mid-Atlantic and AAA Allied Group joining, now representing nearly six million members in 11 states and Washington, DC. We are always looking for talented people who will commit with us to provide exceptional service, peace of mind and savings to our Members. Our Associates make the difference each day in the lives of our Members. We encourage you to learn more about us and apply to positions for which you are interested and qualified. New positions are posted daily, check back often! Click on the Careers Home page to follow us on LinkedIn, Twitter, and Facebook and to join our Talent Network.