Harbor Freight Tools
Chambersburg, PA
Apr 20, 2017
Apr 21, 2017
Full Time
9851BRPosting Title:SR-ASSOCIATE-SALESJob Description:Our Senior Associates (full-time) support the leadership team through operational execution and delivery of a rewarding customer experience. Our Senior Associates (full-time) are part of a retail team of high?achievers, who have a passion for excellence, continuous improvement and obsess about getting things done. They are expected to embrace our Mission Statement and Success Drivers for the Senior Associate (full-time) position and demonstrate Harbor Freight Tool's Core Principles. Profit Maximization + Consistently exhibit expected behaviors to exceed financial goals + Model participation in company programs + Assist and participate in special events Operational Execution + Is a Subject Matter Expert in all operational processes and proficient in assigned areas of responsibility + Mentor and model adherence to Standard Operating Procedures + Lead timely and accurate completion of workload + Ensure compliance to company policies and procedures Talent Optimization + Model job proficiency and expected behaviors + Contribute to a team-driven atmosphere Customer Experience + Provide and model a helpful customer experience + Ensure items are in-stock + Ensure items are priced right + Maintain a safe, clean, and organized retail store Success Drivers Action Oriented + Is action oriented and full of energy + Enjoys working hard + Shows initiative Flexible + Learns quickly when facing new problems + Adapts to and supports change + Enjoys the challenge of unfamiliar tasks Composure + Is calm and professional under pressure + Does not become defensive or irritated Functional / Technical Skills + Has the functional and technical knowledge and skills to do the job at a high level of accomplishment + Solid judgment and decision making skills Customer Focus + Acts with internal and external customers in mind + Understands how operational execution directly affects the customer experience + Establishes and maintains effective relationships with customers and associates through respectful and effective communication Shared Duties Profit Maximization + Adherence to Injury Illness Prevention Program + Participate in execution of special event playbooks + Participate in execution of Physical Inventory Standard Operating Procedure Talent Optimization + Commitment to continued learning and self-development + Drive and support teamwork + Respond to questions and provide information to associates as needed Operational Execution + Daily Download and Communication Center review + Act as witness for till, safe, and deposit counts + Execution of: + Planograms/Display Planner + Pricing + Execution of the Merchandise Management process: + Floor First Receiving + Replenishment + Recalibration + Cycle Counts + Complete forklift certification and operate as needed Customer Experience + Meet Customer Experience expectations + Friendly + Available + Quick + Model and participate in: + Name Collection + Extended Service Plan Program + Inside Track Club Program + Efficient processing of transactions + Execution of daily cleaning checklist + Execution of store and stockroom recovery standards Position-Specific Duties - Sales + All Senior Associate (full-time) responsibilities are shared. However, a Senior Associate will typically be scheduled more than 50% of their time in their specific area of responsibility as well as other duties as assigned. Auto req ID:9851BRCity:CHAMBERSBURGRequirements:Experience + Minimum of one year experience in retail or Customer Service Education + High School graduate/Equivalent preferred Physical Requirements + Ability to communicate with customers and associates in person and via e-mail and telephone + Ability to intermittently lift, push and/or pull up to 50 pounds + Requires standing and moving for an entire shift + Ability to lift, bend, kneel, climb, crawl and/or twist + Ability to safely climb up and down a ladder + Ability to become forklift certified and physically able to operate a forklift in accordance with IIPP Availability + Ability to work a flexible schedule, including evenings, holidays, overnights and weekends as necessary to meet the needs of the retail business. Regular attendance is an essential function of the job Address 1:1714 LINCOLN WAY EAbout Harbor Freight Tools:Harbor Freight Tools is different. We're not your typical retailer. We're actually a retailer and branded tool producer rolled into one. We're a team of high-achievers, who have a passion for excellence and continuous improvement and obsess about getting things done. We're also equally committed to doing the right thing and giving back to our community. We're allergic to bureaucracy, extra layers of management and politics. And for us, collaboration is the golden rule. We're a 35 year-old, $3.5 billion company - on pace to $7.5 billion in the next few years - with the energy and enthusiasm of a start-up. We have over 650 stores nationwide and are opening a new one every week. If you're a leader with your ego in check, if you know what it means to be an open-minded partner, if you aren't afraid to get into the weeds to learn the Harbor Freight way and join our history making enterprise, then we'd love to talk to you.

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