Service Center Customer Service Support Representative II

Employer
Flash Technology Group
Location
Annapolis Junction, MD
Posted
Apr 20, 2017
Closes
Apr 21, 2017
Function
Customer Service
Industry
Other
Hours
Full Time
Must have TS/SCI clearance with a CURRENT FULL SCOPE POLYGRAPH, in order to be considered for the position. Seeking an IT Service Center Support candidate. Day Shfit. Monday - Friday, 7:00 am-3:00pm. Located at Annapolis Junction, MD. Apply to www.flashtg.com or send resume to dmagruder@flashtg.com. (No DoD 8570 Certification Required for this Opening!) Responds to internal and external IT Service Requests for IT service on both Unix and NT servers. Provides user notification of receipt of Web- or email-submitted requests. Logs and tracks inquiries using service request management database, and maintains history records and related documentation. Promptly categorizes, generates, routes and escalates, when necessary, customer requests that are escalated beyond the ITSC area of responsibility. Position requires a minimum of 2 years of experience with background in Microsoft Office applications to include Outlook, Word, and Excel. Experience in ticket management system like Remedy is a plus. Unix experience is not required, but is a plus. Level 1.5 candidates are also welcome to apply. ID: 2017-2587