Collections Teammate

Cockeysville, MD
Apr 20, 2017
Apr 21, 2017
Accountant, IT
Full Time
PayPal is the purveyor of New Money, enabling global commerce to the tune of more than 7.7 million payments every day. Because PayPal helps people transact anytime, anywhere and in any way, the company is a driving force behind the growth of mobile commerce, as it processed 12% of the world's mobile payments in 2014. More than dollars and cents, New Money is common sense. Do you enjoy solving problems and helping people? Want to join a company that will give you industry leading training, cutting edge technology and access to worldwide, world-class customers? Join PayPal's Collections Operations team! As a Collections Teammate, your goal is to deliver best-in-class service to PayPal's core and emerging products, taking problem solving and customer service to a new level is what you will do as a Collections Teammate. As a Collections Teammate you will uphold the highest level of customer service, in this specialized role you will negotiate with PayPal customers on resolving negative balances and providing quality answers. This opportunity will empower you to make decisions and be an advocate for PayPal customers. As a Collections Teammate your responsibilities will include: + Monitoring the status of negative accounts and obtaining payments, while building and maintaining a professional interaction with customers at all times by phone. + Exhibiting strong communication skills excel in customer interactions, exhibit creativity and skill in delivering practical solutions and thrive in a collaborative team environment. + Providing exceptional customer support, guidance and program knowledge through high quality, positive interactions with every customer to obtain the best possible result. + Using the latest in call center technology, you will play a significant role in providing PayPal customers with accurate answers to their current questions. Qualifications: + Education: High school diploma or equivalent + Experience: Minimum of 2 years of customer experience: Retail, hospitality, sales, financial services, or in a call center environment with customer service via telephone, email and/or face-to-face

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