Field Claims Representative
APPLY NOW Job Snapshot CATEGORY: Claims LOCATION: US-VA-Fredericksburg POSTING ID: TN-1514462 EMPLOYEE TYPE: Full-Time EXPERIENCE: At least 1 year(s) Job Description About the Organization National General Insurance is one of the largest automobile insurers in the United States. National General Insurance offers a variety of property and casualty products, including personal auto, RV, motorcycle, commercial auto and homeowners insurance. With a nationwide network of claims professionals, local independent agents and a 24-hour, toll-free claims hotline available 365 days a year, National General Insurance provides superior claims service for its customers. National General is a fast paced, dynamic, and entrepreneurial organization. Our team members live by and exemplify what we call the 4Es. At National General, we are Energized, Engaged, Empowered, and we Execute every day in order to provide an exceptional experience for our customers! We are passionate about our organization and the value that we add every day. A successful candidate with National General will embody the 4Es. Our team is poised to outperform the competition. We are National General Insurance and with us you can be extraordinary! Come join our team! In addition to a phenomenal career opportunity, National General Insurance offers an excellent benefits package including: * Paid Training * Medical, Dental, Vision benefits * Wellness Programs * Life and Short/Long Term Disability Insurance * 401k w/ Company Match * Company Paid Holidays * Generous Time-off policy * Employee Discount Program * Career Advancement and Development opportunities * On-site Healthcare Clinic (Winston-Salem and Cleveland offices) * On-site Fitness Center (Cleveland office) * Subsidized parking (Cleveland office) EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, Description Primary Purpose: Responsible for creating a comprehensive estimate of damages for 1st and 3rd party material damage claims leading to the proper disposition of claims. Essential Duties and Responsibilities: * Create an estimate of damages for 1st and 3rd party material damage * Inspect damaged property and complete appropriate estimates and documentation * Work toward claim resolution by maintaining regulatory compliance and fair claims practices within their authority * Summarize claims in excess of authority and submit to manager for approval * Maintain relations with both internal and external customers * Negotiate settlements, make settlement payments and document all activities in the file * Identify potential subrogation and fraud referral opportunities and refer to the appropriate representatives when potential exists * Stay informed of changes in the collision repair industry as well as statutory and regulatory changes as they relate to material damage and communicate these changes to other claims personnel * Performs other duties as directed * as a mentor for other field representatives * Assist with file reviews and file audits as needed Position Requirements Minimum Skills and Competencies: * Bachelor's Degree or in-lieu of degree equivalent education, training and work-related experience in any combination of the areas: automobile estimates, collision repair and/or insurance environment * Possess valid driver licensing and continuing education to keep license current * Possess basic knowledge of material damage * Ability to obtain and maintain adjuster licenses as required * Proficient in Microsoft Office (Word, Excel, Outlook, PowerPoint) * Ability to operate electronic devices including computers, cameras and cell phones * Ability to create estimates by way of estimating software * Possess effective interpersonal skills * Possess effective negotiation skills * Ability to problem solve, resolve conflicts and empathize with customers * Possess effective skills in time management, organization, the ability to work under pressure, adhere to project deadlines and remain flexible in a changing environment * Ability to travel up to 10% * Must possess effective verbal and written communication skills Desired Skills: * Possess knowledge of estimatics software (Mitchell/CCC/Audatex, etc.) * Successful completion of one or more of the industry related courses or workshops: I-CAR training, structural damage analysis, steering and suspension, RV and heavy equipment and/or ASE * Possess 1+ years of experience as a material damage estimator either in the insurance industry or the collision repair industry We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.