Senior Manager, Digital Merchandising & Optimization

Employer
Marriott
Location
Bethesda, MD
Posted
Apr 20, 2017
Closes
Apr 21, 2017
Industry
Retail
Hours
Full Time
**Description:** Marriott International offers you the opportunity to find the hospitality job and career journey that s right for you. With more than 5700 properties and 30 brands you ll find us in your neighborhood and in more than 110 countries across the globe. Find Your World at Marriott. **Qualifications** **JOB SUMMARY** TheSenior Manager, Digital Merchandising & Optimization will play a key rolein identifying and executing many of the new digital merchandising strategiesfor Marriott.com s full path-to-purchase journey. This role will utilize newand evolving capabilities to enhance the customer s onsite experience through targetedmessaging, digital content and creative. Partnering with the broader eCommerceteam, this role will use industry best practices to identify opportunities tooptimize content and conversion throughout the site. This role will alsopartner closely with the User Research group to devise, execute, measure, andscale various multivariate tests with the goal of improving conversion andrevenue per visitor. Candidate mustunderstand online consumer behavior and have experience using design toinfluence engagement. **CORE WORK ACTIVITIES** **CustomerExperience Optimization** + Lead initiatives with the User Research and Analytics teams to help define on-going Marriott.com tests designed to improve conversion and increase revenue per visitor + Engage a cross functional team to evaluate current merchandising and onsite marketing capabilities and technologies + Working with the Product Development and User Research teams, drive the strategy to continue to build an industry-leading merchandising platform + Partner with appropriate marketing teams (Brand Marketing, eMail, Search, etc) and eCommerce Product Development to devise optimization plans that test, adjust, and scale up improvements + Evaluate current onsite content identifying gaps and opportunities to improve pathway performance **EmergingOnline Marketing Best Practices** + Research industry trends and emerging best practices for onsite merchandising and identify ways to activate new methodologies and technologies across Marriott.com and the global sites + Create merchandising standards and guidelines and communicate key requirements to the broader Marriott team + Thoroughly understand competitive landscape primarily focused on navigation and customer experience and make recommendations to incorporate into business + Act as a SME for merchandising strategy and processes by taking an active leadership role to mentor/train as applicable **WebsitePersonalization:** + Partner with the Analytics and Personalization teams to identify, segment and target high-value customers + Lead promotional marketing initiatives to provide Marriott.com customers with a personalized onsite experience that utilizes highly relevant messaging and content based on data + Lead the team responsible for the planning, development, trafficking and optimization of personalized promotional content on Marriott.com **CANDIDATEPROFILE** Education and Experience + 5-7 years of Online Marketing, Merchandising and/or eCommerce experience + College degree in Marketing, International Business or related field, MBA preferred + Direct experience managing merchandising strategies in an eCommerce organization + Hands-on experience in direct to consumer marketing communications, ideally in the retail and/or eCommerce space + Proven skill in working across multiple and distinct functional organizations (eg, IT, International, Marketing) in support of specific business priorities + Demonstrated comfort with Web Analytics or similar retail store reporting + Effective written and oral communications skills, with particular sensitivity to global communication needs + Strong understanding of A/B and multi-variate testing approaches **Attributes** + Demonstrates self-confidence, energy and enthusiasm + Thrives in a fast-paced, entrepreneurial environment, but within a large, complex business. + Ability to solve problems quickly, think creatively, and satisfy Internet speed-to-market requirements + Self-motivated team player that works well with counterparts from various functions/departments and has the ability to influence the work of counterparts without direct reporting accountability **MANAGEMENTCOMPETENCIES** **Leadership** + **Adaptability** - Maintains performance level under pressureor when experiencing changes or challenges in the workplace. + **Communication** - Conveysinformation and ideas to others in a convincing and engaging manner through avariety of methods. + **Problem Solving andDecision Making** - Identifies and understands issues, problems, and opportunities; obtainsand compares information from different sources to draw conclusions, developsand evaluates alternatives and solutions, solves problems, and chooses a courseof action. + **Professional Demeanor** - Exhibits behavioral styles that conveyconfidence and command respect from others; makes a good first impression andrepresents the company in alignment with its values. **Managing Execution** + **Building and Contributingto Teams** - Participates as amember of a team to move toward the completion of common goals while fosteringcohesion and collaboration among team members. + **Driving for Results** - Sets high standards of performance for selfand/or others; assumes responsibility for work objectives; initiates, focuses,and monitors the efforts of self and/or others toward the accomplishment goals;proactively takes action and goes beyond what is required. + **Planning and Organizing** - Gathers information and resources required to set a plan of action for selfand/or others; prioritizes and arranges work requirements to accomplish goalsand ensure work is completed. **Building Relationships** + **Coworker Relationships** - Interacts with others in a way that builds openness, trust, and confidencein the pursuit of organizational goals and lasting relationships. + **Customer Relationships** - Develops andsustains relationships based on an understanding of customer/stakeholder needsand actions consistent with the company s service standards. + **Global Mindset** - Supports employees and business partnerswith diverse styles, abilities, motivations, and/or cultural perspectives;utilizes differences to drive innovation, engagement and enhance businessresults; and ensures employees are given the opportunity to contribute to theirfull potential. **Generating Talent and Organizational Capability** + **Organizational Capability** - Evaluates and adaptsthe structure of assignments and work processes to best fit the needs and/orsupport the goals of an organizational unit. + **Talent Management** - Provides guidance and feedback to helpindividuals develop and strengthen skills and abilities needed to accomplishwork objectives. **Learning and Applying Professional Expertise** + **Applied Learning** - Seeks and makes the most of learningopportunities to improve performance of self and/or others. + **Business Acumen** - Understandsand utilizes business information to manage everyday operations and generateinnovative solutions to approach business and administrative challenges. + **Technical Acumen** - Understands and utilizes professional skillsand knowledge in a specific functional area to conduct and manage everydaybusiness operations and generate innovative solutions to approachfunction-specific work challenges. + **MVT & A/B Testing** Understandshow to form a hypothesis and define testing requirements to prove hypothesis + **Analytic Reporting** - Understands how to interpret data to form conclusions and makedata-driven decisions + **Marketing/Merchandising** Understandsonline consumer behavior and tactics to influence digital engagement + **Basic Competencies** - Fundamental competencies required foraccomplishing basic work activities. + **Basic Computer Skills** - Uses basic computer hardware and software (eg, personal computers, wordprocessing software, Internet browsers, etc.). + **Mathematical Reasoning** - Adds, subtracts, multiplies, or divides quickly, correctly, and in away that allows one to solve work-related issues. + **Oral Comprehension** -Listens to and understands information and ideas presented through spoken wordsand sentences. + **Reading Comprehension** - Understands written sentences and paragraphs in work related documents. **Writing** -Communicates effectively in writing as appropriate for the needs of theaudience. _Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws._ **Job:** _Sales and Marketing_ **Organization:** _Corporate_ **Location:** _MD-Bethesda_ **Requisition ID:** _17000J8L_