Pharmacy Customer Service Representative

Manassas, VA
Apr 20, 2017
Apr 21, 2017
Customer Service
Healthcare, Other
Full Time
Job Description Title: Customer Service Representative (CSR) Job purpose: Provide excellent pharmacy services to our customers through our pharmacy business expertise, facility medicine room management and eMedStat cart management. Optimize value and experience for customers by expanding, developing and maintaining customer relationships through ongoing proactive communication with the Medical Directors, DON's, and nursing staff at customer facilities. Proactively evaluate and problem-solve customer needs to establish partnerships that will contribute to securing renewals. CSR Key Responsibilities: Provide world class, innovative customer support in a timely and professional manner Proactively service, including periodic on-site customer visits, to manage the customer facilities per Pharmacy CSR duties throughout the calendar year Manage customer territory appropriately; coordinating visits with customers, set schedule for credibility, including managing mileage/trips appropriately Assist with medical records, medication delivery and restocking / maintaining pharmacy inventory items Manage returns/credits for customers Perform cart audits to ensure accuracy Identify training opportunities, coordinate trainings with customers & lead/facilitate training for facility staff on pharmacy systems, processes and procedures Knowledgeable of date of the last state visit (survey process) to proactively partner with customers to avoid F-Tags Understand historical F-Tag's customer facility has received in order to partner with them to avoid in the future Develop and grow relationships with customers by understanding their pharmacy needs Coordinate and partner with internal departments on customers' behalf to ensure customer needs are met Responsible for ensuring that valuable customer information is being shared in appointed place to provide transparency of customer relationship across NuscriptRx Understand and identify any risks with the customer, from a service perspective and communicate effectively across all stakeholders to drive towards a solution to resolve issues/challenges quickly Understand value of pharmacy services offered, including why & how customers benefit Assist with new customer onboarding by implementing pharmacy services at new customer locations Provide referral opportunities captured from servicing customers to business development Provide timely and quality responses to incoming customer inquiries Education/Experience/Requirements: Certified Pharmacy Technician's License, Associates degree, Bachelor's degree or equivalent in work experience Experience in pharmacy or long term care Customer interaction experience Strong knowledge of customer service principles and practices Must be willing to travel Ability to work on a remote team Desired Qualities: Consistently reliable and dependable Ability to critically think and plan ahead Leadership abilities with successful follow through Strong organization skills and ability to multitask Strong interpersonal skills for customer relationship building Customer-centric, driven by service and renewal retention Attention to detail and quality Excellent verbal and written communication skills Ability to handle customer inquiries and challenges in a patient, calm and effective way Professional maturity Team player Open to coaching and continuous learning Job Posted by ApplicantPro

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