Intern, Direct Mail Marketing/Customer Care

Radio - Digital
Washington, DC
Apr 20, 2017
Apr 24, 2017
Full Time
Intern will assist primarily with Customer Service Satisfaction Survey projects. SiriusXM sends surveys to customers after they have contacted our service sites. Customer feedback is utilized in a variety of ways all aimed at improving the customer experience. In addition this individual would support the Corporate Solutions team with corporate escalation related projects. Duties will include: Review weekly/monthly reports and summarize variances, review customer verbatim' for trends, and track customer's request for a call back to Satisfaction scores. Requirements / Skills: Ability to work independently, strong proficiency of Microsoft Excel, and strong analytical skills. Please note regarding all SiriusXM internships:- You must be 18 years of age or older.- Student MUST be enrolled in a US based college, university or trade school.- All positions are paid. You may also still receive academic credit if you choose to apply for credit. Please do not call SiriusXM. Qualified applicants will be contacted.