Customer Service Representative 3

Employer
Wells Fargo
Location
Burtonsville, MD
Posted
Apr 20, 2017
Closes
Apr 21, 2017
Function
Customer Service
Hours
Full Time
Consumer Lending is an industry leader in supporting homeowners and consumers. We put customers at the center of all that we do. We make every decision - and design every product and service - with our customers in mind. *It starts with you.* We must attract, develop, retain and motivate the most talented people - those who care and who work together as partners across business units and functions. We value and promote diversity and inclusion in every aspect of our business and at every level of our organization. The Consumer Lending team includes Home Lending, Personal Lending, and Dealer Services, including the professional services teams that partner with these businesses and other key partners. Join the #1 Mortgage originator and servicer (/Source: Inside Mortgage Finance/) *Our Mortgage Origination team* builds strong relationships with consumers and referral partners to help our customers reach their personal and financial goals through homeownership. We have an immediate opening for a Customer Service Representative. This individual is responsible for responding to inquiries and complaints on more complex products/services and/or from premier customers. Duties may include: * Resolving complex inquiries and complaints from internal and external customers and upon escalation * Processing complex transactions on-line * Performing extensive research to resolve the complex customer problems * Providing guidance and assistance to less experienced representatives either on the spot and/or via telephone * Providing training on policies and procedures, new or enhanced services and/or procedural changes * May also offer or recommend products and services based on customer needs, review data and report trends to management, and project work Required Qualifications: * 2+ years of experience interacting with people or customers Desired Qualifications: * Experience processing complex transactions and performing extensive research to resolve complex customer inquiries * Excellent verbal, written, and interpersonal communication skills * Ability to interact effectively with internal and external partners and clients/customers * Advanced Microsoft Office skills * Ability to navigate multiple computer systems, applications, and utilize search tools to find information * Ability to troubleshoot common computer problems * Mortgage industry experience * Bilingual speaking proficiency in Spanish/English * 1+ year of data collection and reporting experience * Ability to lift 20+ pounds * Reliable transportation * This position requires compliance with all mortgage regulatory requirements and Wells Fargo's compliance policies related to these requirements including acceptable background check investigation results. Successful candidates must also meet ongoing regulatory requirements including additional screening and required reporting of certain incidents. Job Expectations: * Ability to lift 20+ pounds * Reliable transportation * This position requires compliance with all mortgage regulatory requirements and Wells Fargo's compliance policies related to these requirements including acceptable background check investigation results. Successful candidates must also meet ongoing regulatory requirements including additional screening and required reporting of certain incidents. How to Express Interest in This Job: Wells Fargo invites you to apply for this job at https://employment.wellsfargo.com/psp/PSEA/APPLICANT_NW/HRMS/c/HRS_HRAM.HRS_APP_SCHJOB.GBL?Page=HRS_APP_JBPST&FOCUS=Applicant&SiteId=1&JobOpeningId=5325879&PostingSeq=1. All offers for employment with Wells Fargo are contingent upon the candidate having successfully completed a criminal background check. Wells Fargo will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state and Federal law, including Section 19 of the Federal Deposit Insurance Act. Relevant military experience is considered for veterans and transitioning service men and women. Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation. Relevant military experience is considered for veterans and transitioning service men and women. Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.