Customer Service Cnslt

Employer
Aetna
Location
Chantilly, VA
Posted
Apr 20, 2017
Closes
Apr 21, 2017
Function
Customer Service
Industry
Other
Hours
Full Time
Req ID: 40868BR POSITION SUMMARY The primary responsibility of agents is to assist members, providers and facilities with Utilization Management & Case Management support, especially network adequacy research and transition of care. As well, this role is to educate and encourage our members to take advantage of the various programs available to them as part of their employee benefits to promote a healthier lifestyle and overall wellness. Secondary responsibility of this role will be to assist members with portal questions (incentives, wellness actions, rewards redemption). Qualification Requirements: - Minimum of 1-3 years of customer service experience required - Demonstrated ability to handle multiple assignments, competently, accurately and efficiently required. - Flexibility to work until 8pm Monday through Friday required. Preferred Skills & Experience: - Customer service experience in a call center environment, both inbound and outbound, preferred. - Customer Service experience in a transaction based environment preferred. - Experience in a production environment preferred. - Claim processing experience preferred. Education: The minimum level of education required for candidates in this position is a High School diploma, GED or equivalent experience. Licenses & Certifications: Customer Service/Associate Customer Service Specialist is preferred. FUNCTIONAL EXPERIENCES Functional - Customer Service/Customer service - production environment/1-3 Years Functional - Customer Service/Customer service - Medical billing/1-3 Years Functional - Customer Service/Customer service - Medical Transcription/1-3 Years Functional - Customer Service/Customer Service - Member Services - HMO products/1-3 Years REQUIRED SKILLS Service/Creating a Differentiated Service Experience/ADVANCED DESIRED SKILLS Service/Handling Service Challenges/ADVANCED Service/Providing Solutions to Constituent Needs/ADVANCED ADDITIONAL JOB INFORMATION Aetna is about more than just doing a job. This is our opportunity to re-shape healthcare for America and across the globe. We are developing solutions to improve the quality and affordability of healthcare. What we do will benefit generations to come. We care about each other, our customers and our communities. We are inspired to make a difference, and we are committed to integrity and excellence. Together we will empower people to live healthier lives. Aetna is an equal opportunity & affirmative action employer. All qualified applicants will receive consideration for employment regardless of personal characteristics or status. We take affirmative action to recruit, select and develop women, people of color, veterans and individuals with disabilities. We are a company built on excellence. We have a culture that values growth, achievement and diversity and a workplace where your voice can be heard. Benefit eligibility may vary by position. Click here to review the benefits associated with this position. Aetna takes our candidate's data privacy seriously. At no time will any Aetna recruiter or employee request any financial or personal information (Social Security Number, Credit card information for direct deposit, etc.) from you via e-mail. Any requests for information will be discussed prior and will be conducted through a secure website provided by the recruiter. Should you be asked for such information, please notify us immediately. Job Function: Customer Service