Maintenance Supervisor at 1221 Van

The JBG Companies Corporate Office
Washington, DC
Apr 20, 2017
Apr 21, 2017
Specialty Trades
Full Time
May supervise a maintenance or custodial employee. The activities listed below are not all inclusive; however, they are indicative of the type of activities normally performed by the Maintenance Supervisor. Service/Retention Management: * Cultivate resident satisfaction and resident retention at the community. * Prioritize service requests and ensure they are completed within 24 hours. * Ensure all emergency service requests are completed immediately. * Conduct follow up calls after service requests to ensure work was completed satisfactorily. Maintenance Management: * Perform regular inspections of the property. * Responsible for all aspects of the property's maintenance, including grounds, custodial, preventative, corrective, deferred, and emergency maintenance. * Maintain accurate records regarding preventative maintenance, service requests, expenditures, make-ready status, work in progress, etc. * Diagnose and perform minor and routine maintenance repair throughout the property on a daily basis. * Ensure that all make-ready repairs, services, and renovations are completed correctly and on schedule. * Make sure vacants are turned within 5 days and vacant available units are ready to show. * Perform 60-day inspection of apartments that are on notice to vacate. * Meet with Property Manager daily to report on status of all scheduled work, as well as any maintenance issues and recommended solutions. * Ensure that locks are changed and keys are made. * Maintain the apartment turn schedule. * Maintain record of types and frequency of service requests received. * Maximize curb appeal and presentation. * Ensure all equipment and tools are in excellent condition. Risk Management: * Maintain a safe work environment. * Conduct regularly scheduled safety meetings with any staff; maintain and communicate HAZCOM standards. * Instruct any staff on proper use and guidelines for wearing safety items. * Keep MSDS sheets current and readily accessible. * Maintain thorough knowledge of pertinent laws and EPA and OSHA regulations governing property storage and management of hazardous materials. * Keep maintenance shop clean, orderly and safe (according to the established OSHA standards). * Be aware of the condition of the physical property throughout the community and immediately correct any unsafe condition. * Keep emergency equipment and supply list items stocked and readily accessible for use. Anticipate potential for emergency situations and plan accordingly. * Establishes emergency maintenance on-call schedule, and posts and distributes emergency telephone numbers * Identify all utility meter cut-offs, apartment and fixture cut-offs, and sewer cleanouts; prepare map indicating location of each. * Adhere to and monitor keys/locks in accordance with key control policies. * If applicable, ensure company vehicle is maintained and operated in accordance with the Fleet Program. Vendor/Contract Management: * Assist in approving and monitoring vendors/contractors to include work scheduling, billings, vendor relations, and obtaining certificates of insurance. * Ensure all capital improvements and repairs are completed correctly and on schedule. * Maintain warranty paperwork for appliances, etc. Financial Management: * Maintain adequate inventory of spare parts and maintenance materials to handle most common repairs and situations. * Utilize most cost-effective approach with purchase of materials and use of vendors, suppliers, and contractors. * Look for creative ways to reduce spending and waste. Personnel Management (If applicable): * Establish daily work schedule for maintenance staff. * Oversee and inspect work performed by staff, ensuring such meets company and resident standards. * Instill strong customer service ethic and ensure technical proficiency. * Handle employee complaints and grievances. * Assist Property Manager in completing maintenance performance evaluations and participate in employee reviews. Typical Duties of a Maintenance Supervisor: Daily * Maintain integrity of work order log. * Prepare coding of maintenance bills. * Solicit maintenance contracts for review with Manager. * Supervise timeliness and quality of work by Maintenance Technicians, if applicable. * Acknowledge any unusual repairs requiring special attention. * Develop vendor contracts and obtain competitive bids. * Maintain sufficient inventory of needed supplies. * Place orders for maintenance supplies and services. * Look for areas to reduce operations cost. Weekly * Handle entire property inspection. Monthly * Conduct a monthly safety meeting with maintenance or custodial employee to include any contract custodians. As Necessary * Provide budget information. * Develop and revise preventative maintenance contracts. * Coordinate coverage for weekends and holidays. * Conduct periodic inventory checks. * Attend training classes/maintenance meetings. Annually * Assist in performance evaluation (of subordinates) process. * Assist in budget preparation. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education and/or Experience: * High school diploma or general education degree (GED). * At least 3 years of experience working in the apartment maintenance field. * At least 1 year of experience as a Maintenance/Service Manager at an apartment community. * Prior maintenance experience at a community in lease-up is preferred. * Management experience is required. * Experience with water source heat pumps and associated equipment is preferred. * Training and proficiency in electrical and plumbing. * CFC Certification (type II or universal). * Proficiency with MS Office; particularly Outlook, Excel, Word and Internet Explorer. JBG is committed to hiring and retaining a diverse workforce. We are an Equal Opportunity Employer, making decisions without discrimination on the basis of race, color, religion, sex, national origin, age, veteran status, disability, sexual orientation, genetic information or any other protected class, in accordance with applicable law. ID: 2017-2663

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