Customer Service Representative

Chantilly, VA
Apr 20, 2017
Apr 21, 2017
Customer Service
Full Time
*Description:* *Leidos* is seeking a self-motivated problem-solver with solid *customer service* and communication skills. The selected candidate should also possess basic Microsoft Windows configuration skills and an attention to detail. This opportunity will provide a growth path for someone looking to get a foot in the door towards a cyber security career. *PRIMARY RESPONSIBILITIES:* * Brief users, create accounts, track account life cycle, unlock accounts * Media uploads and downloads * Troubleshoot MS Windows / Office and printer issues * Build and configure machines for existing networks (new and replacement) * Assist ISSO staff with routine system compliance tasks (system patch and virus definition updates) *Qualifications:* *REQUIRED EDUCATION, SKILLS AND EXPERIENCE:* High School diploma and 2+ years of experience OR Associates and 1+ year of experience OR Bachelor's and some relevant experience from internships or other work experience. Must possess an active SECRET level clearance to be considered. Former military experience/training is highly preferred. *Good customer service skills* o Ability to communicate professionally in writing and verbally o Willingness to learn o Flexible and team player *Working knowledge of Microsoft Windows and Office * o Able to configure a PC o Familiar with Active Directory and Account management o CD and media creation o Event viewer o Utilization of scanning tools * PREFERRED QUALIFICATIONS: * Ability to troubleshoot in an IT environment and experience with: PC Hardware MS Windows and Office Printers *Leidos Overview:* Leidos is a global science and technology solutions leader working to solve the world's toughest challenges in the defense, intelligence, homeland security, civil, and health markets. The company's 33,000 employees support vital missions for government and commercial customers. Headquartered in Reston, Virginia, Leidos reported pro forma annual revenues of approximately $10 billion for the fiscal year ended January 1, 2016 after giving effect to the recently completed combination of Leidos with Lockheed Martin's Information Systems & Global Solutions business (IS&GS). For more information, visit The company's diverse employees support vital missions for government and commercial customers. Qualified women, minorities, individuals with disabilities and protected veterans are encouraged to apply. Leidos will consider qualified applicants with criminal histories for employment in accordance with relevant Laws. Leidos is an Equal Opportunity Employer.

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