Customer Service Representative

Employer
Randstad
Location
Frederick, MD
Posted
Apr 20, 2017
Closes
Apr 21, 2017
Function
Customer Service
Industry
Other
Hours
Full Time
Customer Service Representative Location: Frederick, MD Date Posted: Monday, April 10, 2017 Job Type: Temp to Perm Reference #: S_517233 Questions? michael.schlenner@randstadusa.com 610-558-1658 Specialty: Randstad USA Administration **Description** Job Title: Customer Service Rep. Job Type: Contract- 6 months plus Salary: \$16/per hour (Mon-Fri.shifts between 8am-4:30pm) Location: Frederick, MD 21703 Position Summary: Documents and communicates investigation outcome of Medicare and Commercial primacy based upon Coordination of Benefit Rules and departmental procedures. Updates eligibility system/ database with outcome of primacy investigation Initiates telephone calls to members, providers and other insurance companies to gather COB data and receives and respond to incoming telephone inquiries Meets productivity, quality and timeliness goals Working hours: 8am-4:30pm Skills: Requirements: Must have 1-2 years of experience in a call center 1-2 years US Healthcare and/or COB experience preferred Good Computer skills and intermediate proficiency working in a windows environment, Microsoft office, typing, phone customer service Excellent written, analytical and verbal communications skills Ability to work in a production environment and meet/exceed productivity, quality and timeliness goals Team player; works effectively with others. Ability to work independently and exercise sound judgment FOR IMMEDIATE CONSIDERATION PLEASE EMAIL A RESUME TO michael.schlenner@randstadusa.com Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.