Customer Service Associate

Employer
Osiris Therapeutics, Inc.
Location
Columbia, MD
Posted
Apr 20, 2017
Closes
Apr 21, 2017
Function
Customer Service
Industry
Other
Hours
Full Time
This position provides customer service to distributors, end users, and sales representatives and is responsible for the entry of product sales orders and for coordinating with finance to create customer invoices. The Customer Service Associate reports to the Customer Service Supervisor. Responsibilities and duties include, but are not limited to, the following: Answer Incoming Calls + Answer phones promptly and courteously, utilizing company procedures. + Handle customer contacts that include, but are not limited to, telephone calls, emails, and faxes in a professional manner. + Take customer orders via phone, obtaining and verifying information. + Assist Sales Representative with inquiries. + Perform other duties as assigned. Sales Order Processing + Perform intake of customer sales orders. + Enter customer sales orders in to the software system. + Work with Logistics to fulfill the orders timely and accurately. + Prepare paperwork necessary for Finance to invoice customers for sales orders and for product that was shipped on consignment. + Create shipping labels. + Provide tissue tracking information (packing lists) to distributor customers. + Scan orders into archive files. + Perform other duties as assigned. Required + 2+ years in an administrative, office, or customer service call center role. + Superior customer service skills. + High level of attention to detail. + Strong organizational skills. + Ability to manage and prioritize multiple tasks and excellent time management skills. + Strong written and verbal communication skills. + Working knowledge of Microsoft Word, Excel and Outlook. + Working knowledge of FedEx, UPS and other online systems used for shipping. Preferred + College degree. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or national origin. ID: 2017-1185