Clinical Customer Service Representative - Marburg 2

Johns Hopkins Medicine
Baltimore, MD
Apr 20, 2017
Apr 21, 2017
Customer Service
Full Time
**Clinical Customer Service Representative - Marburg 2** Apply Johns Hopkins Hospital/Johns Hopkins Health System, Baltimore, MD Requisition # **151089** Rotating Shift Full Time (40 hours) Weekend Work Required Johns Hopkins employs more than 20,000 people annually across our health system. When joining Johns Hopkins, you became part of a diverse organization dedicated to its patients, their families, and the community we serve, as well as to our employees. Career opportunities are available in academic and community hospital settings, home care services, physician practices, international affiliate locations and in the health insurance industry. Great careers continually advance here. The Clinical Customer Service Representative enhances service excellence at Johns Hopkins Hospital by serving as a central point of contact and communication for patients, families, visitors and members of the healthcare team in patient care units. The CCSR also provides a broad spectrum of customer support services to medical, nursing, and administrative staff by performing a variety of unit specific activities geared to meet unit, department, and institutional needs. Minimum Qualifications: (1) HS Diploma or equivalent, one year of college credit preferred. (2) Minimum of six months experience in healthcare or office setting. (3) Strong customer service experience in a high volume work setting (ie. call center, guest services, reception etc. preferred.) Pay Grade: UD Hours: 40 hours per week Shift: 8 hour, Day/night rotating shift, everyother weekend. Assessment: knowledge and skills assessment required for this position. Johns Hopkins Health System and its affiliates are Equal Opportunity/Affirmative Action employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, disability, protected veteran status, and or any other status protected by federal, state, or local law.

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