Vice President Contact Center Analytics

Tampa, FL
Apr 20, 2017
May 02, 2017
Full Time
GDIT is looking for a Vice President, Contact Center Analytics to join our Health Sector business area. Reporting to the Vice President/General Manager, this Vice President will direct the strategic initiatives of the sector to include key growth initiatives and proposals.  This role will also serve as the broad subject matter expert across the diverse solutions set in Health.  With financial management services and profit and loss responsibility for a business exceeding $75 million in revenue, the Vice President will develop and implement strategic and tactical plans related to business development and operations.   This includes:


    Directing the Contact Center Analytics team on strategic projects, major competitive bids, and internal initiatives.Independently writing key Health Solutions white papers, proposals, and marketing materials.Leading thought leadership initiatives for the Vice President/General Manager and the Vice President of Business Development.Attending key customer meetings with the expectation of presenting to the highest level with our customer base.Providing leadership and day-to-day management of related staff, budgets, and projects.Proactively identifying and resolving problems and risk related to strategic business operations.Presenting and representing our work at occasional speaking engagements.
Education 1. Bachelor's Degree in Business Management, Engineering, or a related discipline.

 2. Master's Degree preferred.

Qualifications Candidates must have 15+ years of related experience including the management and direction of large complex programs. Proven success with the direct management of a strategic analytics team is required with experience managing Six Sigma teams highly desired.  A broad knowledge of health solutions programs is also highly desired.  All candidates must be able to demonstrate the following:


    Effective communication skills including the ability to effectively communicate to large groups and senior executives. Proven written communications including publish-ready papers and exceptional proposal writing skills are also essential.Advanced knowledge of the principles, methods, and practices of financial, technical, and marketing management.Ability to develop and implement policies, practices, and procedures.Significant proposal preparation and costing/pricing analysis skills.Demonstrated ability to coordinate, manage, and supervise the activities related to Business Area operations.Demonstrated strategic planning skills.Comprehensive knowledge of relevant corporate and government regulations and standards

As a trusted systems integrator for more than 50 years, General Dynamics Information Technology provides information technology (IT), systems engineering, professional services and simulation and training to customers in the defense, federal civilian government, health, homeland security, intelligence, state and local government and commercial sectors.With approximately 32,000 professionals worldwide, the company delivers IT enterprise solutions, manages large-scale, mission-critical IT programs and provides mission support services.GDIT is an Equal Opportunity/Affirmative Action Employer - Minorities/Females/Protected Veterans/Individuals with Disabilities.