Agent Mortgage Loan Officer

Woodbridge , Virginia
Mar 23, 2017
May 11, 2017
Full Time

PenFed is hiring a Mortgage Loan Officer in McLean, VA . The primary purpose of this job is to develop and maintain relationships with real estate sales professionals with PenFed Realty’s business development office, PenFed Credit Union branches, and clients to capture their mortgage business with PenFed. This position will proactively originate retail mortgage loans, act as the primary representative of PenFed with relators and members, and work seamlessly with their loan processor and mortgage operations.


Essential Functions

    Increase purchase money mortgage business and promote new residential mortgage business by marketing, promoting and recommending loan products and services with use of sales techniques to promote and close transactions. Sell PenFed membership, products and services within assigned operating budget, report results against sales and productivity goals, meet established sales goals and ensure loan quality standards. Represent PenFed in the market place, research competitor and other external marketplace best practices, have an awareness of competitive strategies and knowledge of product offerings as a means to improving sales penetration and fulfilling the needs of actual and potential customers. Promote sales and continually identify, develop and maintain a quality network of Realtor and member business relationships. Conduct interviews with prospective borrowers in order to collect and analyze information regarding the customer’s income, assets, investments or debts, determine member financing objectives that best meet the customer’s needs and financial circumstances, advise the customer regarding the advantages and disadvantages of different financial products, and advise members of product/pricing policies and guidelines.    Assist in the identification and development of new strategic partnership opportunities. Assist in the development and implementation of product strategy, plans, programs and initiatives that support sales growth.  Ensure exceptional member service by maintaining thorough knowledge of lending programs, policies, procedures, regulatory requirements and demonstrate a commitment to professional ethics.  Provide members and Realtor’s with sound mortgage advice based on a full understanding of client needs as well as PenFed mortgage products and their benefits. Submit loans through Automated Underwriting system for loan review.  Ensure documentation meets secondary market requirements, if appropriate.  Learn and utilize assigned programs and technology to maintain loan documentation in a paperless lending environment.                                   Initiate and maintain contact with realtors and members throughout the processing period to ensure that all related parties are kept informed of loan status, conveying the appropriate level of urgency and professionalism to ensure that all expectations are exceeded. Work within authority to resolve member issues.                                                               Develop and maintain knowledge of Conventional, VA and FHA lending policies and procedures.   Maintain a working knowledge of all mortgage products available through competitive organizations to accurately respond to realtor and member questions.                Ensure that all conditions and closing dates are met. Identify any issues which may impact ability to meet previously established conditions and dates in a timely manner.

Education and Experience

Equivalent combination of education and experience is considered.

    Bachelor’s Degree in Business or related field required. Minimum of two (2) years’ of experience in in sales and business development is required. Minimum of two (2) years’ of experience in mortgage lending is preferred.

Supervisory Responsibility

    This position will not supervise employees.
Licenses and Certifications

    There are no additional certifications required.

Work Environment

While performing the duties of this job, the employee is regularly exposed to an indoor office setting with moderate noise.


Limited travel to various worksites is required.


Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is required to meet the following physical demands:

Physical Demand






























Bending, Stretching or Reaching










Talking on the phone, person-to-person & in group





Hearing on the phone, person-to-person & in group





Vision for near, mid-range, far, peripheral, depth and color





Use of computer





Use of telephone





Use of office equipment





Pushing/pulling/lifting/ carrying from 5 to 50 lbs.









About Us

Founded in 1935, and still growing, we began as the War Department Federal Credit Union.  Today, PenFed is one of the country’s strongest and most stable financial institutions with over 1.5 million members and over $21 billion in assets.  We serve members in all 50 states and the District of Columbia, as well as on military bases in Guam, Puerto Rico and Okinawa. 

Our mission isn’t simply to help our members get by. We exist to help them realize every ounce of their potential. We exist to educate, and to encourage. We exist to usher their dreams into the land of reality.

We provide our employees with a lucrative benefits package including robust medical, dental and vision plan options, plenty of paid time off, 401k with employer match, on-site fitness facilities at our larger locations, and more.


Equal Employment Opportunity

PenFed will maintain and observe personnel policies which will prohibit discrimination or harassment against a person because of race, color, creed, age, sex, gender, religion, national origin, ancestry, genetic information, military or veteran status or obligation, the presence of a physical and/or mental disability and all other statuses protected by applicable state or local law in all recruiting, hiring, training, compensation, overtime, position classifications, work assignments, facilities, promotions, transfers, employee treatment, and in all other terms and conditions of employment.  PenFed will also prohibit retaliation against individuals for raising a complaint of discrimination or harassment or participating in an investigation of same.

PenFed will also reasonably accommodate qualified individuals with a disability so that they can apply for a job or perform the essential functions of a job unless doing so causes a direct threat to these individuals or others in the workplace and the threat cannot be eliminated by reasonable accommodation or if the accommodation creates an undue hardship to PenFed. Contact human resources (HR) with any questions or requests for accommodation at 703-838-1568.



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