Customer Service Rep

SM - Recruitment and Placement Solutions
Baltimore, MD
Apr 19, 2017
Apr 21, 2017
Customer Service
Full Time
Customer Service Rep Job Details: $14.00 (days) or $14.50 (nights) Shift(s) of potential need: All 12 hour Shifts (7am-7pm) or (7pm-7am) Day- M-F or Night- M-F Job description: Candidates will be responsible for answering inbound phone calls from clients regarding refrigeration, electrical or mechanical problems. Danfoss has clients that hire them to provide the HVAC and refrigeration equipment. These call center candidates will be troubleshooting the problems and providing assistance over the phone to each client. Answering calls, making follow up calls, updating information, working on the computer, using different software systems, etc. Work Environment: Somewhat fast pace environment, about 50 calls a shift. Small team, call center environment. Dress code is business casual. Qualifications: Call center and customer service experience. Troubleshooting on the computer, making follow up calls, getting back to customers, etc. Performing data entry and working on the computer. Apply Online Below

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