Assistant Manager, Consumer Specialty

S3 Shared Service Solutions
Linthicum, MD
Apr 19, 2017
May 02, 2017
Full Time
Overview:This position will be responsible for assisting in the day-to-day operational activities of the Consumer Specialty/Loss Mitigation. They will support team members in order to enhance the credit union member experience through efficiencies while achieving loan loss and delinquency goals. This role will handle execution of the credit report dispute process, repossession of vehicle assets, bankruptcy filing process, and consumer loss mitigation processes ensuring accuracy, timeliness, completeness, and quality member service in a shared service environment. S3 has a commitment to excellence and the highest standards of member service. Our values and beliefs are critical to the success and growth of the business and they were all created with a unique cultural foundation. Responsibilities:- Represent the Credit Union partners in a professional and friendly manner by practicing Excellent Quality Service Standards in all interactions with members, prospective members, merchants, vendors, and internal personnel- Meet corporate, departmental, and personal objectives, goals, and initiatives while ensuring member and Credit Union asset quality and reducing risk to the Credit Unions- Assist in managing and provide support to team for daily activities relating to the credit report dispute process of credit union members and companies to include:- Review of credit report disputes from E-Oscar, email, mail, fax, or telephone call- Accurately research and respond to credit bureau disputes in a timely manner- Correct member accounts to ensure accurate reporting- Suppression of credit reporting when appropriate- Inform members on credit reporting practices and issues- FCRA adherence- Assist in managing and provide support to team in daily activities relating to the repossession of vehicle assets of the credit union(s) to include:- Repossession efforts- Asset disposition processes- Processing of sales proceeds- Processing of warranty- GAP insurance refunds- Assist in managing and provide support to team in daily activities relating to the bankruptcy filing process of credit union members to include:- Notice processing- Relief from Stay filings- Proof of Claim filings- Member and attorney discussions- Assist in managing and provide support to team in daily activities relating to the Consumer Loss Mitigation process of credit union members to include:- Review of member requests for assistance- Proper notification of request outcomes- Proper adherence to credit union consumer assistance requirements and limitations- Daily document collection and retention- Assist in managing and provide support to team in daily activities relating to the Support Specialist process to include:- Processing of payment received on delinquent accounts;- Processing of return mail- Processing of charge off loans- Processing of returned electronic payments- Processing of credit limit removals for delinquent member accounts- Processing charged off loans to an Attorney and the posting of remittance- Processing of electronic payment posting for delinquent members- Assist in managing and provide support to team in daily activities relating to understanding of :- Loan accounts including repayment history, ownership, history, and dates- Loan processing and origination procedures- Identifying compliance and accuracy through quality assurance audits and reports- Payment history accounting from OSI system records and past account statements- Credit card system and billing- Applicable rules, laws, regulations, and Credit Union guidelines, policies and procedures- Assist in managing and provide support to team in daily activities relating to Loss Mitigation including:- Examining, evaluating and underwriting loss mitigation applications for all products- Approving or denying Investor Work-out options including recommendations and approval of alternative programs for all investors and report to investors- Communicating with members on loss mitigation applications approval/denials, outstanding conditions or information- Preparing trial and modification documentation- Assist in managing and provide support to team in daily activities relating to foreclosure/REO including:- Solving daily property issues, maintaining value, maximizing assets value where appropriate, and manage the full disposition of the asset with the property management company- Preparation of decisioning packets for Credit Unions to begin foreclosure process - Reviewing offers and counter offers; recommend approval/acceptance of offers in accordance with the Credit Union's guidelines; process and monitor all contracts and sales; ensure timely closings through the attorneys and Property Management Company- Interpret Credit Union guidelines to inspect, manage and maintain properties until sold, working with the property management company- Assist with daily, weekly, and monthly reporting to the credit union(s) partners and leadership team- Coordinate and evaluate workflow to ensure deadlines are met- Work in collaboration and partnership with other team members- Serve as back-up for other collection functions as necessary- All other duties as assignedQualifications:- High School Diploma required/Associate's Degree in Business, Finance, or similar field preferred- Minimum 3 years of experience in Bankruptcy - Proficient in Microsoft Office - Bankruptcy background and knowledge of applicable laws, rules, and regulations preferred- Knowledge of Investor guidelines and regulations- Ability to tactfully question or actively listen and negotiate effectively with members, employees and departments to determine specific needs and solutions- Strong communication skills, both verbal and written- Ability to prioritize workload based on mandatory requirements and member service level agreements- Strong analytical skills required with a high degree of accuracy- Ability to work flexible hours as needed- Ability to multi-task in other areas of the unit- Positive attitude and team-oriented

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