Customer Service Representative

Jacksonville, FL
Apr 19, 2017
May 31, 2017
Customer Service
Full Time
General Dynamics is looking for team players who want to be part of an organization that really makes a difference.   


A Customer Service Representative I on the Debt Management and Collection System (DMCS) contract is expected to provide knowledgeable responses to telephone inquiries in a courteous and professional manner. A Customer Service Representative I is familiar with all resources available to successfully complete the work.


The Customer Service Representative I (Consumer Guide I) on the Consumer Financial Protection Beuro is on the front line in helping consumers take the first step in getting resolution on their financial issues.  The Customer Service Representative I responds to telephone inquiries in a courteous and professional manner. The Customer Service Representative I is responsible for providing accurate responses and documentation of inquiries and complaints from consumers regarding financial institutions.


What else will you need to be able to do in this role?

  • You will provide accurate responses and documentation of inquiries 
  • You will be answering phone calls and utilizing scripts, standard operating procedures, and training materials to respond to inquiries in a courteous, timely and professional manner 
  • You will report problems that occur and assist with resolution
  • Under direct supervision, you may be sorting or processing incoming mail and packages
  • You may need to provide reports based on volume of documentation scanned and filed
  • You will need to ensure accuracy of scanned documents of scanned documents relative to mail received and filed
  • There may be some weekends and overtime required from time to time
  • We expect everyone to practice GDIT core values
  • Support contact center expectations as well as departmental and corporate policies and procedures
  • Perform other related duties as assigned
  • Regular and Predictable Attendance is Required
  • High School diploma or GED required, Bachelor’s degree preferred.
Qualifications Your experiences matters:

  • You must have 6 months call center or equivalent customer service experience
  • You must be able to speak English clearly and professionally 
  • You will be in front of a computer so must be able to type 20 WPM, 30 WPM preferred
  • Must have demonstrated excellent listening, interpersonal, and multi-tasking skills
  • One Team, One Fight! You will have experience working effectively in a team environment
  • We will do a background check as you will need a security clearance to work in this role

Working Conditions


The work is typically performed in an office environment, which requires proper safety and security precautions. To ensure our contact center production area is at minimal risk for unauthorized disclosure (that is, the release or divulgence of information by an entity to persons or organizations outside of that entity) of Personally Identifiable Information (PII) or Protected Health Information (PHI), the work environment operates under a Secure Floor Policy. The Secure Floor Policy limits or restricts personal belongings, electronic devices, or paper that can be brought into production areas.

Work may require some physical effort in the handling of light materials, boxes, or equipment.


The above job description is not intended to be, nor should it be construed as, exhaustive of all responsibilities, skills, efforts, or working conditions associated with this job.


Requests for reasonable accommodations will be considered to enable individuals with disabilities to perform the principal (essential) functions of this job.


General Dynamics Information Technology is an Equal Opportunity/Affirmative Action Employer (M/F/D/V).


As a trusted systems integrator for more than 50 years, General Dynamics Information Technology provides information technology (IT), systems engineering, professional services and simulation and training to customers in the defense, federal civilian government, health, homeland security, intelligence, state and local government and commercial sectors. Headquartered in Fairfax, Va., with major offices worldwide, the company delivers IT enterprise solutions, manages large-scale, , mission-critical IT programs and provides mission support services. GDIT is an Equal Opportunity/Affirmative Action Employer - Minorities/Females/Protected Veterans/Individuals with Disabilities.