The Supervisor, Concessions coordinates concessions staff for all arts-related events occurring days, evenings, weekends, and holidays. He/she will ensure a high degree of customer service demonstrating patience and professionalism. The Supervisor demonstrates an understanding of concessions as part of Retail Operations and sets an example of how good working relationships lead to a smoothly run department.
Duties and Responsibilities:
20% Supervises, coordinates, and informs the retail sales associates assigned to concessions.
10% Oversees staff training and education; delegates job duties as necessary.
10% Reports merchandise and candy inventory levels in all appropriate venues. Delegates candy cart building; requests physical cart maintenance as needed.
10% Works with members of the Retail Operations team to create special event merchandise carts.
5% Maintains contact with fiscal manager to assure timely coordination of merchandise.
10% Verifies and counts pass-through merchandise; prepares appropriate paperwork.
20% Oversees reconciliation of cash with sales; carries out contracts, reconciles merchandise, and money for pass-through system.
15% Keeps sales records, concessions merchandise with money calendars, “sound scan” records and any reports required by retail operations.
• College BA or BS
• Two to three years of retail experience
• Supervisory, training & hiring experience, handle money with accuracy, data management (spreadsheets, data entry)
Minimum Skills and/or Knowledge Required:
• Knowledge of POS Inventory Management system
• Familiarity with the performing arts
The John F. Kennedy Center for the Performing Arts is a world premier performing arts organization and our nation’s cultural center. Diversity is a critical component of our mission, vision, and values. Our staff exhibits a wide variety of perspectives and experiences which enable us to foster and strengthen an environment of diversity and inclusion.