Member Relations Associate

Location
Arlington, Virginia
Posted
Apr 18, 2017
Closes
May 23, 2017
Career Level
Entry Level
Hours
Full Time

SUMMARY: Performs various duties related to membership customer service, membership data processing and maintenance, and general administrative support to the Membership department. 

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Execute membership customer service duties within a timely fashion including, but not limited to, phone coverage, correspondence, membership research, fulfilling requests for AFA materials, and responding to general AFA inquiries.

• Staff the membership call center during normal business hours (8:30 a.m. to 5:00 p.m.) as scheduled by the Manager, Membership Operations.

• Serve as primary processor for membership batches and data updates.  Responsible for filing completed membership batches and organizing batches to be processed.

• Serve as back-up to all other Membership Representatives and be able to cover other duties upon request.

• Provide support for membership acquisition and retention, including but not limited to processing of electronic applications and individual membership payment reconciliation.

• Monitor the membership email daily and respond to or forward all emails in a timely fashion.

• Maintain inventory of membership support items.  Provide membership information and promotional materials to AFA members and chapters as necessary.

• Perform various routine membership tasks such as membership cards, refunds, data pulls, and other data entry such as Arnold Air Society and daily lockbox batches.

• Operate monthly email renewal notice program under supervision of Manager, Membership Operations.

• Provide administrative support to the Manager, Membership Operations and VP of Membership and Field Ops as assigned. 

KNOWLEDGE, SKILLS & ABILITIES:

• Written and oral communication skills.

• Interpersonal skills for department collaboration and customer service.

• Attention to detail.

Must be dependable and punctual.

• Proficient with MS Word

• Prefer proficiency with MS Excel 

REQUIREMENTS:

• Must have Bachelor’s Degree.

• Prior experience in customer service.

 

Excellent benefits include healthcare, dental, 401(k), tuition reimbursement, free parking and more! Please send cover letter with resume to staffing@afa.org.

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