Conference Services Supervisor

Location
downtown DC
Posted
Apr 18, 2017
Closes
May 23, 2017
Hours
Full Time

Conference Services Supervisor -- for top tier global law firm in DC.

Take your professional 5 star hospitality experience to the next level!

***Do you have experience supervising conference and event staff at a 5 star hotel?

This position is responsible for supervising Conference Scheduler Specialists, Receptionists, and Hospitality staff in this prominent powerhouse global law firm. This position will provide leadership; oversee day-to-day service quality and serve as initial point of contact for customer/team complaints; assisting the team in troubleshooting customer concerns.

Responsibilities include: Supervising conference scheduler staff, including hiring, coaching, performance evaluations; monitoring, analyzing processes, performance and service levels; consulting with lawyers, staff and external clients to determine objectives and requirements for meetings, depositions, closings, and special events; development and reconciliation of event budgets; planning event agendas, timelines, banquet orders; monitoring the configuration of meeting spaces; financial/statistical reports for department events.

Position Requirements: Bachelor's degree, 5+ years of supervisory experience in a law firm, or 5 star hospitality firm environment working directly in conference planning and special events, proficiency with Microsoft Office, strong interpersonal and written communication skills.

Salary commensurate with experience; generous employee benefits offered.