Home Equity Production Assistant
Overview:This position will provide direct support to the Home Equity Processors by placing vendor orders, following up with credit union members and vendors on outstanding documents, coordinating loan documentation for Processor review, and facilitating collaboration between other members of the team. S3 has a commitment to excellence and the highest standards of member service. Our values and beliefs are critical to the success and growth of the business and they were all created with a unique cultural foundation. The Home Equity Closer is an entry level position.Responsibilities:- Order documents from vendors, including appraisals, titles, flood certificates, payoffs, etc- Communicate with Credit Union members and vendors to request and follow up on documentation- Assign files to Processors- Scanning and delivery of all incoming loan documentation to the Loan Processors- Interact with First Mortgage Fulfillment team to facilitate any simultaneous settlements- Maintain service levels as set forth by management including, but not limited to:- Mandatory disclosure delivery- Member communication standards- Distribution of incoming loan documentation - Work in collaboration and partnership with other team members- Additional job-related functions and projects as assigned by management Qualifications:- Associatea€ (TM) s Degree or work-experience equivalency- 1-2 years of Processing or Loan Set-up experience preferred- Candidate must be highly organized and able to handle a fast paced environment- Paperless lending experience is beneficial- Proficiency in MS Office (Word, Excel, PowerPoint, Outlook)- Strong communication skills, both verbal and written, are necessary- Excellent customer service skills with strong attention to detail- Time Management skills and the ability to prioritize workload based on department SLAa€ (TM) s and member needs- Ability to work flexible hours as needed- Ability to multi-task in other areas of the unit- Aptitude to work independently as well as part of a team and ability to collaborate with others- Positive attitude and team-oriented- Ability to function in an ever-changing environment.