Regional Coordinator

Smiths Detection
Edgewood, MD
Apr 18, 2017
Apr 21, 2017
Accountant, IT
Full Time
Job Description:Position Description Smiths Detection is the world's leading provider of advanced technologies to identify constantly evolving chemical, biological, radiological, nuclear and explosive (CBRNE) threats. We equip more than 100 governments globally with high integrity solutions to safeguard society, protect life, and support the free flow of trade. Attracting and retaining committed professionals who exemplify the skills and dedication to support our loyal customers drives our success. With a positive outlook driven by global events and diverse markets and rapid annual revenue growth potential to $500M, our business is underpinned by leading edge technology. We ensure a safer world based on four core hallmarks: quality, reliability, performance and outstanding services. SUMMARY OF ESSENTIAL FUNCTIONS: The Regional Coordinator dispatches, coordinates, monitors and improves field service activities for an organization. Provides support and guidance to field service personnel who perform on-site routine services including installation, maintenance, and repair. Ensures field services are effective and customers' requirements are consistently met. Requires associate's degree or its equivalent and 2-4 years of experience in the field coordination or in a related area. Familiar with standard concepts, practices, and procedures within field service dispatching. Relies on experience and judgment to plan and accomplish goals efficiently and cost effectively. Performs a variety of tasks simultaneously. May lead or direct the work of others. A certain degree of creativity and latitude is required. Responsible for obtaining intimate knowledge of his/her assigned region as well as general knowledge of other regions supported by the team. This knowledge should include the field service technicians in their region as well as the geography in his or her assigned region. The Regional Coordinator looks ahead to foresee potential field service requirements while achieving results with current service coordination requirements. A positive attitude is essential for this position. This position requires having the ability to positively relate and communicate with our customers, vendors, co-workers, service technicians, sales personnel and managers. This includes carrying out customer service responsibilities to maintain and grow our loyal customer base. This position also requires professional and articulate phone skills, attention to detail, accurate typing, and minimal supervision. Regional Coordinator must present professionalism both in appearance, verbal/written communication and demeanor. Has excellent written and oral communication skills and works well in a team-oriented environment. Shift work and overtime outside the normal work day is required. SPECIFIC DUTIES, ACTIVITIES AND RESPONSIBILITIES INCLUDE BUT ARE NOT LIMITED TO: oCoordinate the daily schedule for Field Service Engineers performing maintenance, repair or installation work orders. oCoordinate the enrollment of Field Service Engineers is new and ongoing training classes as required. oCoordinate the most cost effective travel arrangements for the Field Service Engineers. oAssist the assigned Zone Leaders with maintaining records of sick days, vacation days, etc. for each Field Service Engineer assigned to their region. oUse our enterprise system to generate the appropriate work order for the field service engineer to understand the purpose, location, parts, warranty, etc. for the job. oCoordinate all field service work orders using the field service software while providing extensive notes oResponsible to generate reports for their Zone Leaders as required. oConducts follow up calls after repairs/installs are completed to ensure customer satisfaction. oAssumes accountability to reduce or minimize costs whenever scheduling field service work orders. oExcellent ability to build rapport with the Field Service Engineers and work collaboratively on a daily basis. oFully understands the geography and logistics associated with their assigned region(s). oIntimately familiar with the airports and associated codes within their assigned region(s). oComply with all applicable US export control and security regulations. oComply with and ensure department compliance with Company health, safety and environmental policies. oOther tasks as required to ensure the success of the customer support team oAbility to pass government background checks to obtain required clearances to work on government contracts. Requirements POSITION REQUIREMENTS: Education/Training:Associates degree and minimum 2 years of related work experience. Equivalence achieved through comparative work and life experience is acceptable. Excellent written and oral communication skills. Strong computer skills are essential for this position. Experienced with Microsoft Office software, specifically Excel and is proficient with, or has the ability to learn, Field Service Scheduling software. Experience:Minimum of 2.

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