Bilingual Customer Service Representative

Employer
Aaron's
Location
Reisterstown, MD
Posted
Apr 18, 2017
Closes
Apr 24, 2017
Function
Customer Service
Industry
Other
Hours
Full Time
Aaron?s provides a fun and positive environment for our associates and a place where we take building relationships with our customers personally!As a Customer Service Representative, you will play a key role in the success of the store through: in-store sales, telephone sales, direct marketing, new customer growth & renewal payment processing. Additionally, our Customer Service Representatives ensure showroom floors are well-maintained and provide a warm, friendly environment for our customers.Job DutiesPersonally support every customer to Own it.Customer Care & ServiceDrive Sales through building authentic relationships with customersAssist customers on the showroom floorAccept & process current customer paymentsAssist with store sales by in store marketingInput customer information into the store computer for new lease agreementsUpdate customer information & account status in the store?s computer systemManage cash transactions with customersAdministrative AssistanceFile & maintain customer folders and recordsAnswer incoming telephone callsMaintain regularly mailing campaignProcess order forms and referencesAdditional dutiesMaintain the appearance & organization of the customer transaction counterAssist in the maintenance of the showroom through cleaning, organizing & merchandisingAdditional duties as assigned by managementJob RequirementsHigh school diploma or equivalentBilingual/Spanish preferredExcellent interpersonal skills are required for daily customer contactWorking knowledge of electronic products (appliances, computers, etc.)Strong sales skills- showroom and telephonePosition may require lifting up to 50 lbs. without helpExcellent telephone mannersStrong communication skillsStrong computer skillsMaintain professional appearanceAs a Potential Aaron?s AssociateYou?ll share our purpose and passion for making a real difference in the lives of others and the rewards that come from creating strong personal connections for life. You?ll be a contributing team member in an environment that embraces challenge and has a strong drive to achieve. We like to set the bar high, roll up our sleeves and work together to out-perform the competition. You?ll have an opportunity to work in an environment which prides itself on recognizing and rewarding top performers.About Aaron?sAaron?s has a long legacy as an industry leader, with continued growth regardless of the economy. In business since 1955, our stores are built on a foundation of excellence, customer focus, & quality products and services. Personally and professionally, we hold ourselves to high standards and unwavering commitment to do what?s right; treating every individual with respect, compassion and integrity. We are highly invested in the communities we serve through our community outreach programs; donating time, products and services locally and nationally.As a Customer Service Representative at Aaron?s, you will have access to a comprehensive benefits package that includes: Paid time off including vacation days, sick days and holidaysUnlimited bonus & commission opportunitiesFive day work week, Sundays always off!Medical, dental & vision insurance401(K) with company matchLife insuranceDisability benefitsA drug screen and criminal background investigation is required.Aaron?s is an Equal Opportunity Employer