Virtual Customer Service Representative

Employer
VirtualVocations.com
Location
Baltimore, MD
Posted
Apr 17, 2017
Closes
Apr 26, 2017
Function
Customer Service
Industry
Other
Hours
Full Time
The leading online international job matching service is filling a position for a Virtual Customer Service Representative.Individual must be able to fulfill the following responsibilities: Represent the company as the primary point of contact for all customer communication via phone and emailQuickly and professionally resolve customer issuesPromote the value of company's services to customersSkills and Requirements Include:Availability Monday - Friday: 9 am - 6 pm CST4 years consumer-related customer service experience or its equivalent4 years of Internet and computer experience with both Microsoft Windows and Mac OS environmentsArticulate communicator with excellent English written and verbal skillsMust remain calm and empathetic in confrontational situationsProven ability to resolve customer complaints and technical issues with grace and professionalism