Licensing Case Manager

Legal & General America
Frederick, MD
Apr 14, 2017
Apr 28, 2017
Full Time
How do we make Every Day Matter? At Legal & General America, we strive to create that unique environment where balance between work and life is possible. Imagine that! Integrity, quality and value are behind every business decision we make and are at the forefront of what drives us. We genuinely care about our customers, agencies, fellow employees and local community. We set big goals for ourselves, personally and professionally. Reaching them means seizing the day, challenging ourselves and making Every Day Matter. Pretty simple concept, if you ask us. Execute agent contracts, appointments, terminations, renewals and all other licensing related tasks to meet or exceed pre-defined productivity and quality standards. Complete other administrative duties and projects as directed by management. Some responsibilities include:Review new agent contracts for completeness and accuracyAnswer telephone calls accurately, courteously and with good customer serviceRespond all voice-mails and emails in a timely mannerSetup agent records to ensure proper contract level and commission structures are enteredRequest and review background reports to ensure individual and/or entity is within pre-defined guidelines of acceptanceAppoint all new agents with the respective state(s) Index all documents in image queue accuratelyReview state agent renewal listings to ensure agent is active and appointedTerminate agent in system and send proper notification to agent/agency.High school diploma or equivalentCollege preferred3+ years experience in a customer service/administrative related positionLife, Property and Casualty or Health insurance experience preferredExcellent communication skills, both verbal and writtenStrong organizational skills and ability to prioritizeAbility to work in fast paced environmentTyping 30-40 WPMDetail orientedAbility to work independently and within a team environmentProficient with Microsoft Office (Word and Excel)

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