Sr Help Desk Technician

Germantown, MD
Apr 14, 2017
Sep 15, 2017
Specialty Trades
Full Time


Respond to and resolve user hardware and software problems, using a problem management (help desk) system. Assist in implementation of pilot desktop/laptop support program.



    Identify, prioritize and resolve reported problems including data, account administration, desktop hardware/software, including application issues. Responsible for maintaining and deploying systems via automated methods. Research, resolve, and respond to end-user issues/problems received via email, telephone, or escalations, and provide support on desktop systems. Document, maintain, upgrade and replace hardware and software systems. Maintain, analyze, troubleshoot and repairs computer systems, hardware and peripherals. Provides end user training where required. Ability to shift between projects/tasks to keep up with workload. Strong communication/people skills Highly self motivated and directed, with attention to detail. 3-5 years of technical support experience for small to mid-sized companies’ IT infrastructures (50-100 users) Strong understanding of Windows operating systems and applications in a domain environment, including Windows XP, Windows 7 and Microsoft Office suites Experience with desktop encryption methods Working knowledge of virtualization technologies Experience with desktop image management Experience with anti-virus technologies and troubleshooting Familiarity with Blackberry, IOS, mobile operating systems Basic understanding of TCP/IP, DNS, DHCP, and VPN configurations Ability to effectively configure, support and troubleshoot connection settings for Microsoft Outlook users in an Exchange environment Peripherals setup & support such as printers, scanners, etc. Other duties as assigned
Education Associates Degree in a related technical discipline, or the equivalent combination of education, technical certifications or training, or work experience.

Qualifications 3-5 years of directly related experience supporting help desk operations.

  As a trusted systems integrator for more than 50 years, General Dynamics Information Technology provides information technology (IT), systems engineering, professional services and simulation and training to customers in the defense, federal civilian government, health, homeland security, intelligence, state and local government and commercial sectors.With approximately 32,000 professionals worldwide, the company delivers IT enterprise solutions, manages large-scale, mission-critical IT programs and provides mission support services.GDIT is an Equal Opportunity/Affirmative Action Employer - Minorities/Females/Protected Veterans/Individuals with Disabilities.