CATI Center Supervisor
Avar Consulting, Inc., a social science research organization located in Rockville, MD, is currently seeking a Full-time Computer-Aided Telephone Interviewing (CATI) Center Supervisor/Research Assistant (RA) to join our team. The position is available immediately.
This position is responsible for all data collection duties and activities in CATI Center. Responsibilities include, but not be limited to, the following: 1) managing staffing and operations of the CATI center; 2) coordinating and carrying out general training of interviewers; 3) conducting quality control using CATI system; 4) monitoring and evaluating interviewer performance using information from audio-monitoring, productivity reports, and supervisor feedback; 5) reporting progress regularly to the Director, the Project Team and technical staff; and 6) working with the Director and interviewers for continuous quality improvement in the interviewing process.
Compensation and benefits: This is a full-time, salaried position. Pay range is $18 - $21/hour, depending on qualifications and experience. Candidates must be able to work at least 40 hrs. per week and during the following times: Monday & Thursday (12pm – 9pm) and every other Saturday from 9am – 5pm.
To be competitive, applicants should have a Bachelor’s degree and progressive experience in managing survey operations. Knowledge of IDSurvey or similar CATI systems is required. Demonstrated ability to communicate effectively and to supervise and train interviewers. Demonstrated ability to plan, improvise, coordinate, and manage call operations. Demonstrated interpersonal and problem-solving skills.
Applicants should send a cover letter, C.V. or resume, and list of three references by e-mail to:
Lynn Burns, BFCC-ORC Project Coordinator
NOTE: C.V.s or resumes submitted without a cover letter and references will not be considered.