Overseas Case Processing Manager
Job Description: The Overseas Case Processing Manager works closely with PRM the Refugee Operations Manager and the Overseas Case Processing Lead to support the overall mission for overseas components of the United States Refugee Admissions Program (USRAP). The Overseas Case Processing Manager will provide daily supervision and direction to support staff at the Refugee Processing Center (RPC). The Overseas Case Processing Manager will also lead dedicated staff to participate in the development of the Worldwide Refugee Admissions Processing System (WRAPS). WRAPS is a web-based case management system and reporting tool that assists in managing refugee processing activities. Responsibilities: The Overseas Case Processing Manager will work closely with staff and the Refugee Operations Manager to supervise the following tasks in support of Overseas Refugee Processing:
- Manage CLASS Name checks processing, determine clearances and the resolution of hitsWork with the team to generate Security Advisory Opinions and determine clearancesManage the allocation of case and alien numbers within WRAPSEnsure the team enters DHS denials into the CLASS system and tracks Fingerprint ClearancesProduce relevant reports and facilitate communication with stakeholdersProcess sensitive cases that cannot be processed by an RSC as well as process Special Immigrant Visa (SIV) and I-130 casesWork closely with International Organization for Migration (IOM) to arrange travel for cases not processed at RSCs; serve as an information resource on V-93 processing for Embassies
- The Overseas Case Processing Manager ensures staff is cross-trained to avoid processing backlogs during peak times. Creating a collaborative environment that integrates internal and external stakeholders will be crucial to the applicant’s success.
- A Bachelor's degree from an accredited university or college, or the equivalent combination of education, technical training, or work experience.
- Minimum of (5) years of progressive management experience.